Asleep at the wheel?

JSS-593425
Couple issues
04/23/2010

JXK-651483
Billed for canceled account
04/17/2010

Nope, we're just prioritizing issues before launch.

If you have issues, please continue to open tickets. If you have tickets open, they will be addressed, but they are prioritized in the development cycle so that like issues can be resolved at once and things aren't repeated, etc.

We're actually working on the full launch announcement and will likely be posting the launch details/date in a few days.

OK cool. If they said on hold, I'd known they were visible/seen.
Was worried about the ticketing system itself.