Resellers,
We've released a couple of new functional features for you resellers.
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Media Path
Media path allows you as the reseller / administrator more fine grain control over how the negotiation of audio works when you make & receive calls for a particular Full Service Line account.
You may ask - how does this benefit me?
This is primarily useful when you have a client registered endpoint that appears to be public (i.e. not behind NAT).
This could result with the device actually being behind a NAT/Firewall because of a particular NAT/Firewall behavior, DMZ, or a SIP ALG that is simply giving the wrong appearance when it registers to our network.
The way we handle audio by default when we see a publicly available endpoint - we will establish audio directly between this endpoint and our upstream carriers.
The problem that some of you run into in this scenario is that the endpoint really is behind some kind of Firewall/NAT and the audio packets are blocked because the negotiated audio IP / gateway is treated as a 'foreign' identity trying to send data into your network.
This is when and where you would want to use media path (Force Media Path).
This will essentially bridge the audio between our upstream carriers, voipo's network, and your network. Allowing for a trusted source to deliver audio to your endpoint.
Generate New Credentials
Some of you have had the unfortunate experience of your credentials being compromised.
This allows for you to quickly change your credentials for a given Full Service Line account. It will automatically adjust provisioning if you are using a provisioned device on our network.
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Please feel free to reply and let me know if you have any further questions or would like for me to further clarify anything.
As always - thanks for your business and thanks for listening!
