Linksys PAP2 Firmware Update

After thorough testing, we're updating the firmware on all PAP2s to version 5.1.6.

The bulk of our PAP2s have been running this version from Day 1, so it is very stable on our network.

Units that shipped with the lower version were not upgraded and this upgrade is meant for them.

Later today your adapter will reboot and apply the upgrade automatically if you're not already running it. It should take less than 5 minutes and you should not need to do anything.

This version is more stable overall, deals with errors better, and reduces the likelihood of some voices being interpreted as DTMF tones.

If you have any questions, please contact support@voipo.com for assistance.

When your device updates, it will take 3-5 minutes. Please let it update and do not reboot it while it's doing it. Otherwise it'll have to start over and repeat the upgrade.

My PAP2T lost registration today for the whole day, and the only way to get it back was to power cycle it several times (It’s on router). Is that related to your firmware upgrade? I certainly don’t need this kinds of upgrades. Please, do something to prevent these stuff in future.

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Originally Posted by stason99

My PAP2T lost registration today for the whole day, and the only way to get it back was to power cycle it several times (It’s on router). Is that related to your firmware upgrade? I certainly don’t need this kinds of upgrades. Please, do something to prevent these stuff in future.

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The firmware upgrade was just pushed out 3 hours ago when I posted the announcement so it wouldn't be related if you had an issue all day.

There's no reason you should have been down all day. There was about a 5 minute outage earlier with some internal latency in Dallas, but that's it.

I'd recommend contacting support to verify all settings are correct.

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Originally Posted by VOIPoTim

There's no reason you should have been down all day. There was about a 5 minute outage earlier with some internal latency in Dallas, but that's it.

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Oh... it’s good to know that. I did contact support (opened a ticket). But I certainly didn’t change any settings, just plugged ATA in.

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Originally Posted by stason99

Oh... it’s good to know that. I did contact support (opened a ticket). But I certainly didn’t change any settings, just plugged ATA in.

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Be sure to check the other "Dallas Latency" thread for updates on that. It seems to be coming and going right now.

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Originally Posted by VOIPoTim

Be sure to check the other "Dallas Latency" thread for updates on that. It seems to be coming and going right now.

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Oh he did and replied with one of the rudest replies on here.
I had a small issue today where for some reason I could not call a 1800 number (tried a few it would just go silent) but a reboot of the ATA fixed that. It was weird because any other call was fine.

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Originally Posted by Xponder1

Oh he did and replied with one of the rudest replies on here.

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Sorry if you felt my reply was rude. All I wanted was to get an explanation if it was ever possible to get a smooth service. I finally got a PAP2T, and I spent some money on a router. And I spent lots of time configuring it. Also, I was told (oh.. and You, Xponder1 told me that) that my registration issues will be fixed once I get a PAP2T and a router. And here I am, just after 4 days of running on PAP2T, loosing registration for the whole day. What reaction do you expect from me? Just put yourself in my situation. Everyone here praises Timothy but actually the company’s service is far from yearning much praises. Issues are coming nearly every day. Nearly every day there are new issues coming in. After all, I’m helping YOU, VOIPo, to fix your issues. Seems like not much people here even care to point at these problems.

Mine has updated sometime this PM, however, the time is still GMT based and not EST.
Can this be changed ?

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Originally Posted by stason99

Sorry if you felt my reply was rude. All I wanted was to get an explanation if it was ever possible to get a smooth service. I finally got a PAP2T, and I spent some money on a router. And I spent lots of time configuring it. Also, I was told (oh.. and You, Xponder1 told me that) that my registration issues will be fixed once I get a PAP2T and a router. And here I am, just after 4 days of running on PAP2T, loosing registration for the whole day. What reaction do you expect from me? Just put yourself in my situation. Everyone here praises Timothy but actually the company’s service is far from yearning much praises. Issues are coming nearly every day. Nearly every day there are new issues coming in. After all, I’m helping YOU, VOIPo, to fix your issues. Seems like not much people here even care to point at these problems.

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1. The fact that you "spent lots of time configuring it (a router)" tells me you have no idea what your doing. My PAP2 is plugged into my router and I did not have to configure anything at all. No ports forwarded... nothing. Maybe you should try undoing all those settings you changed.

2. I do not recall telling anyone getting a router would fix all their problems. If your internet is crap than your voip service is going to be limited by your crappy internet.

3. Wow you have had one problem and your freaking out. You already made your mind up about the service maybe what you need is a nice pots line??

4. I think everyone here likes the fact that Tim is up front and tells us what is going on to the best of his knowledge. Those of us who know how voip works know that since the internet is not perfect that from time to time there will be a short lived problem. Big deal.

5. I would take a guess that 99% of their customers are not having any major problems. Their were some issues today but they were mild and did not last long. You seem to have no understanding at all of how the internet works.

5. I do not work for VOIPo.

6. "Nearly every day there are new issues coming in." this is total bs. Since the 502's were replaced I have not had a single problem until today. So lets see over a month of flawless service. Ya I am happy. ;)

7. "Everyone here praises Timothy"

I (and many others it seems) give credit where credit is due. Tim is a great guy and if you would open your eyes and see the big picture you would feel the same way. Coming on the forums where they provide limited support harassing and insulting them does nothing but annoy everyone else. Next time try submitted a ticket.

BTW, in terms of the timing of the Firmware Updates, here is some info on our reasoning. I posted this in another forum, but it bears repeating here:

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First I just want to mention that the latency was a network problem at the datacenter we have core database equipment in and wasn't related to the firmware update. It's two separate issues.

With the firmware update though and some similar types of maintenance, we've debated it but in the end opted to do them during the evenings instead of late at night. This is only for maintenance that should have almost no impact for most users. If it would cause a major disruption for most users, we do it off peak.

There are different views on this, but ultimately anytime something like this is done, there will be a handful of users that run into issues even if 99% of the customers don't notice it (assuming it goes smoothly). For those customers, it's better for them to notice the disruption so it can be corrected (if they need to reboot as an example) give the nature of this service. In the past we've seen cases where doing it at night was not the best solution.

As an example, we've done something overnight and then a user went to work (not knowing it's down) leaving a sick spouse at home who had surgery recently. When they called to check in, they couldn't get through. If they'd have noticed, this situation wouldn't come up. That's a true example.

I guess the best short answer is that it shouldn't be noticeable for 99% of users even during peak, but "if" there are issues they will likely not be self-healing and will require a reboot or something along those lines. This is a contrast to something like a website which would require no user intervention to come back online if maintenance didn't go well.

Another side point is that if there are issues that come up, our full support center is available to help those users vs them waiting or dealing with a limited support team.

So again, I know some don't agree with this maintenance philosophy, but ultimately we felt it was the lesser of two evils for someone to notice it vs it being down and them not knowing it's down while they're missing calls.

Xponder1,

1. I spent a lot of time configuring the router because I installed Tomato firmware on it, and yes, I don’t install Tomatoes or routers every day. Yes, I plugged PAP2T in and it was it, and it was working fine until today. And this tells me that you did not read my post carefully.

2. My internet is not a crap, and Tim acknowledges every time that the issue is on their side. BTW, you’re the one who should watch your language here. I never used words like “crap” as you did.

3. “Wow you have had one problem and your freaking out”.
First of all, I did not have ONE problem. I’ve been having them almost every day when I was on HT502. Read my posts. And second, I’m not freaking out, put simply communicating. The service is really inconsistent here and I’m not gonna keep my mouth shout about that. It’s a public forum.

4. I like that too. I just don’t like to have my phone disconnected in the middle of a working day and without me knowing that.

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Originally Posted by Xponder1

Since the 502's were replaced I have not had a single problem until today.

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Which is how long? I believe about 3-5 weeks. You consider that a good service?

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Originally Posted by Xponder1

Tim is a great guy and if you would open your eyes and see the big picture you would feel the same way.

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I agree. But problems go on. New ones every time.

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Originally Posted by Xponder1

Coming on the forums where they provide limited support harassing and insulting them does nothing but annoy everyone else. Next time try submitted a ticket.

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I don’t recall insulting and harassing except maybe by you on your previous post. And yes, I submitted a ticket.

stason99 - You're obviously frustrated. I think the Grandstream issues early on have permanently affected your opinion of VOIPo service.

As I've said before, if you're not comfortable with VOIPo service, I'm happy to arrange for a refund so you can find a service that might meet your needs better. ViaTalk is a company that has similar pricing which may be an alternative to look at.

If this is something you'd like to take advantage of, let me know.

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Originally Posted by stason99

Xponder1,

1. I spent a lot of time configuring the router because I installed Tomato firmware on it, and yes, I don’t install Tomatoes or routers every day. Yes, I plugged PAP2T in and it was it, and it was working fine until today. And this tells me that you did not read my post carefully.

2. My internet is not a crap, and Tim acknowledges every time that the issue is on their side. BTW, you’re the one who should watch your language here. I never used words like “crap” as you did.

3. “Wow you have had one problem and your freaking out”.
First of all, I did not have ONE problem. I’ve been having them almost every day when I was on HT502. Read my posts. And second, I’m not freaking out, put simply communicating. The service is really inconsistent here and I’m not gonna keep my mouth shout about that. It’s a public forum.

4. I like that too. I just don’t like to have my phone disconnected in the middle of a working day and without me knowing that.



Which is how long? I believe about 3-5 weeks. You consider that a good service?



I agree. But problems go on. New ones every time.



I don’t recall insulting and harassing except maybe by you on your previous post. And yes, I submitted a ticket.

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Originally Posted by VOIPoTim

stason99 - You're obviously frustrated. I think the Grandstream issues early on have permanently affected your opinion of VOIPo service.

As I've said before, if you're not comfortable with VOIPo service, I'm happy to arrange for a refund so you can find a service that might meet your needs better. ViaTalk is a company that has similar pricing which may be an alternative to look at.

If this is something you'd like to take advantage of, let me know.

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I know about ViaTalk. And no, I’m not leaving now. I’m giving you more time to fix you issues. But meanwhile I’m not going to hesitate and put out my opinion about the service here on the public forum. But if you’re intended to ban me here on the forum, please, just let me know in advance. But anyway, I would wish so that you focus on straightening out your service problems, rather than trying to get rid of me and other people who are not completely satisfied.

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Originally Posted by stason99

I know about ViaTalk. And no, I’m not leaving now. I’m giving you more time to fix you issues. But meanwhile I’m not going to hesitate and put out my opinion about the service here on the public forum. But if you’re intended to ban me here on the forum, please, just let me know in advance. But anyway, I would wish so that you focus on straightening out your service problems, rather than trying to get rid of me and other people who are not completely satisfied.

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I am not even going to go into your previous reply but I think you should strongly consider what Tim is offering you. You clearly are not impressed with the service. They offer a money back guarantee so if people like you do not like the service you can move on to a service that better suites your needs. Your not happy. We all see that.

Your basically saying "no I pass but when it does not work the way I expect I will be here crying on the forums about it". If you pass up the chance to get your money back you only have yourself to blame.

Everyone can see you made up you mind about the service before you ever received your pap2. If you truly want to give the service a chance your going to have to let go of the past experiences with the 502 and pretend its a clean slate with the pap2. So for example you had one problem. If you can not think like this take your money and run.

Oh, and Tim is not trying to get rid of you or anyone else. Some people will not be happy no matter what they do. He is giving you the chance to make your own decision.

I wish you the best either way.

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Originally Posted by stason99

I know about ViaTalk. And no, I’m not leaving now. I’m giving you more time to fix you issues. But meanwhile I’m not going to hesitate and put out my opinion about the service here on the public forum. But if you’re intended to ban me here on the forum, please, just let me know in advance. But anyway, I would wish so that you focus on straightening out your service problems, rather than trying to get rid of me and other people who are not completely satisfied.

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I've been with VOIPo since the beta testing days and find the service to be quite good for me. I came from other VOIP providers where I felt the same way you do about VOIPo and guess what, I left.
With the service I had before, it hardly worked for me 2 days in a row, and I posted about it as well. After a while, the company made me the same offer that Tim has made you. I couldn't wait to jump on it. The funny thing was that I had already selected VOIPo and was beginning my port to them even though I had a year to go on my contract.

Perhaps VOIP is not the kind of telephone service that will ever satisfy you no matter how well it works. It's not for everybody. Instead of the frustration you are experiencing, maybe you should be trying some other services in the meanwhile, while trying to get settled in with VOIPo.

I had the same frustration as you with a previous service and the best move I ever made was to go with VOIPo.

Good luck and I hope all works out well for you.

I think there are some of us that really want to figure out issues and solutions instead of just throwing in the towel. I see nothing wrong with that, along with people venting when things are not going their way. I also get frustrated sometimes when I am trying to find some solutions and the stock answer is "well it works fine for me". Great! But that doesn't help the people that are frustrated and working to find solutions that can benefit others. Mine right now is DTMF issues, and trying to get that resolved. But a "no issues here" doesn't help, it only adds to frustrations.

If I get a working configuration I will be more than happy to share it with the Voipo community so that would help others that are having the same issue. Isn't that why we are all here and at other technicals forums?

Not sure if this is related to the firmware update. But my pap2t seems to auto reboot every hour now.

Guess I need to find the trouble ticket area.

You'll need to log in to the billing area.

You can also just shoot an email to support@voipo.com, and it'll automatically hit our support system (and create a ticket).

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Originally Posted by Russell

You'll need to log in to the billing area.

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Since this upgrade is complete, we are closing this thread. If anyone has any issues, please contact support for assistance.