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Everyone has been moved to the new production cluster.
You should connect using sip.voipwelcome.com
If you are using codeblue or zeus hostnames, the DNS has been updated for you so you should be connecting to it already.
There shouldn't be any issues, but if you run into any please email support@voipo.com so we can get them addressed.
After a reboot, I'm on....
zeus.voipwelcome.com
Is that correct?
Yes, that's fine. sip.voipwelcome.com will redirect you guys to an appropriate server with zeus being one of them. Provisioned users are automatically taken care of.Quote:
Originally Posted by burris
remapped to sip instead of zeus and all is well. i realized while doing this that i needed to update my monitoring software to check the new server instead of codeblue :)
Changed from zeus to sip and all is working well.
No problems moving to sip from zeus.
My Grandstream still points at zeus, even after a soft reboot.
Should it be given a power-off/power-on condition?
moved to sip from zues succesfully.
How do we get to the control panel now ? codeblue.voipo.com is dead, voipwelcome.com goes nowhere etc.
Same here..
Control Panel Access: secure.voipo.com
That's what I have, but still no go for me.
What's happening when you go to it?Quote:
Originally Posted by burris
I enter my id number and pw and it returns to the entry screen asking for the info again.
Sounds like it could be isolated. Can you e-mail support@voipo.com so there's a ticket logged for it? I'll have someone take a look.Quote:
Originally Posted by burris
Sent in an email to support yesterday. I changed my SIP proxy to sip.voipwelcome.com and no go. Also tried zeus. Did anything else change?
Using Linksys PAP2.
TJ
Did you get a ticket number? I don't see it so maybe it didn't go through. If not can you resend? support@voipo.comQuote:
Originally Posted by tj008
No ticket number. I resent the email. I will send from another email as well. Maybe Hotmail is hiccupping.
TJ
My ticket number is..
JPJ-217243
secure.voipo.com works for me, maybe DNS propagation slow to some users ?
I'm back online. Never got the email. One more nail in the Hotmail coffin. :)
Thanks!
TJ
Glad to hear everyone is getting set. If anyone else has issues, let us know.
Hi, Tim....
Should my Vpanel be working...I still can't access it.
I have the GS and am provisioned along with my MAC address.
Maybe this would make a difference.
Me neither, and I have a Google Mail account.Quote:
Originally Posted by tj008
With GMail, Godady Hosted Email, I keep getting service messaged from capital1 saying to check my email address.
I finally gave them my work address and all is quiet :eek:
I'm also unable to access the vPanel for my Residential account. My Express account worked just fine, however. I submitted a ticket for the Residential lockout. # is MUE-709474.Quote:
Originally Posted by VOIPoTim
Edit 2:OK, I'm a moron--I had changed my password and had forgotten about it. :rolleyes:
Edit: BTW, sip.voipwelcome.com seems to be working OK. But I did have some weird routing about 15-30 mins ago. Outbound calls didn't connect to the correct line (don't know where they connected to--that's why I wanted to get into the vPanel). For one connection, voice was choppy, and after a few seconds it cleared up enough for me to confirm that I had connected to the wrong number. FWIW, I have 'proof' (Asterisk log) that I dialed the correct number. ;)
Edit 3: My call logs confirm that I dialed the correct number: 202-222-xxxx. However, I am fairly certain that I was somehow connected to 413-739-zzzz... ??? I placed these calls between 2:45 - 2:50pm, as listed in my CP (Eastern time). I assume the connection to the 413 number, because the holder of that number called my voipo line. I saw it ring once but ignored the call (didn't recognize the number); that number also connected with my mobile phone twice, which is my failover number.
Humbug. Just noticed that zeus is not allowing pings, so my monitoring SW is failing :(
Yeah, our new systems run with pretty tight security.Quote:
Originally Posted by dswartz
I take it that means "no ping for you?" Not bitching, just want to know if I should stop monitoring it.
Well it just means pings won't work, right. It only responds on the ports we use for service.Quote:
Originally Posted by dswartz
Well, now I can't log into either the Express or Residential accounts. And, I've changed nothing!
And then it was back! ;-)
You may have to do what I did, since something changed with my password in the migration.Quote:
Originally Posted by gbh2o
Try it with the Auth ID rather than the password you were originally using..
okay, no biggie... i'll stop pinging now :)
I rebooted the GS and checked - on sip now :)
I checked a message with vPanel, and deleted it by vPanel.
(1st time I've removed a message that way.)
My VMWI on the phone stayed on ...
I then left a message and cleared it dialing 123
The VMWI cleared
I do not usually use the vPanel access. So this may have been an exception to normal operation.