Originally Posted by
fisamo
Tim,
I realize that you are planning to do the soft-launch with an off-the-shelf customer management (billing, etc) software package and write your custom billing software later. When (relative to now or relative to launch) will you expect us to be able to access that system and make sure the system knows our accounts are not past due?
Also, I have a suggestion: When you sign up new users, have them pick a username that must contain at least one letter (ie. isn't a standard phone#). I suggest having unique usernames so that you have the option of allowing users to log into their account for some period of time (2 - 6 mos?) after they terminate their account with voipo. (Obviously, their account would have a status of 'terminated' at such a time, and they wouldn't be able to do anything aside from reviewing call history and contacts.) Back when I tried Vonage, I found my account to still be 'live' for several months, where I could do just that, and it seems to me a customer friendly policy. In contrast, ATT disables your login to their web portal immediately at cancellation, so if you're not smart enough to export your phone book and save whatever call logs you want to keep) before canceling your service, you're out of luck...