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PBX BETA Testing (Will be Available for Resellers)
Hey Guys,
We recently announced that we're now accepting BETA testers for our upcoming PBX in the cloud offering. This will also be available to resellers to offer unbranded so we'd like to invite all resellers to help BETA test it and test it out before launch.
Think of this service as a PBX that's in the VOIPo cloud. It'll be billed based on channels and work with any existing BYOD credentials like you have on your existing accounts.
So in theory, you'll be able to create a PBX server for a small business and offer them both the PBX service and the phone service without needing to setup PBX software, a server, etc.
Basically you'll be able to create a virtual PBX server with a few clicks for that customer.
This is in BETA now and should NOT be sold or used for production yet, but you're welcome to e-mail beta@voipo.com to get a BETA one to play with and test for yourself.
Basic feature overview:
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Unlimited extensions
Custom domain
IVRs/menus
Static and dynamic hung groups/calls (to extensions or external numbers like cell phones)
External/forward only extensions
Announce only extensions
Voicemail boxes (individual or share group boxes)
Time/Schedule based routing (such as during biz hours and outside of biz hours)
Every feature is an extension
Every extension has a SIP address
Each user extension has their own portal login to manage their ext
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Screenshot: http://i.imgur.com/SCsrKge.png
See http://www.voipo.com/forums/showthre...iness-features for some discussion.
The reseller version will be the same.....just your name/logo in it like the vPanel is now.
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Re: PBX BETA Testing (Will be Available for Resellers)
Very excited about the potential of the pbx feature.
Question about the domains... IMO, resellers really need to be able to use their own subdomains for this. Will that be supported? (We still hope to see this supported for the proxy servers and control panel someday as well.)
Along the same lines, would we then be buying a separate cloud pbx, with a unique subdomain, for each of our customers? So then, we might have a subdomain like "customername.pbx.resellerdomain.com". Does that make sense, and would that be possible?
Thanks... and a tip of the hat to you guys for doing this.
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Re: PBX BETA Testing (Will be Available for Resellers)
Basically every PBX has it's own subdomain. We added a few more generic ones to go along with voipwelcome.com so resellers have more variety.
We do also plan to eventually add custom domain support for this. It's a lot easier to do on this than with the core platform.
What do you guys think of the functionality in it so far?
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Re: PBX BETA Testing (Will be Available for Resellers)
Glad to hear about the domains.
So far, the features look great. You've covered the major necessities.
I'm sure you already have plans for more, but here are some features to consider.
music on hold, custom would be nice, but built-in should be fine initially
improved date selection tool in call history
more flexible date and repeating pattern options in the scheduler
star codes to access/change recordings from phone rather than control panel
other star codes... paging, intercom, transfer, park, echo test, clock, weather, etc.
virtual conference room extensions
maybe call queues, but I could live without that on this type of system
Others will likely want call recording, but this isn't high on my own priority list either.
White box customization (logos, colors, menu customization, etc) would obviously be nice.
Maybe combine the numbers and gateway functions to make it all more intuitive for novices.
That's all I got for now.
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Re: PBX BETA Testing (Will be Available for Resellers)
Anyone that is beta testing the PBX server, are you having issues with the sip still being registered to an account even after you removed the account from the PBX gateway? I am having this very issue and have sent the bug to Voipo. Since the PBX is still registered to my voipo reseller account, when the account number is called, I get the message, " the number cannot be completed as dialed".
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Re: PBX BETA Testing (Will be Available for Resellers)
Once you remove the gateway does this issue persist? If you only remove the phone number / routing this is purely routing specific. The registration to a specific account is likely the issue your experiencing. Look forward to hearing back from you.
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Re: PBX BETA Testing (Will be Available for Resellers)
Wingsohot, look at the registration time out. The registration should eventually expire at that time. The default appears to be a fairly lengthy time... like an hour. So it may take awhile to expire. Perhaps the admins can change the default to something like 3 to 5 minutes.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Anyone that is beta testing the PBX server, are you having issues with the sip still being registered to an account even after you removed the account from the PBX gateway?
Yes- did it to me also. I waited all night and then had to turn off the BYOD feature in the vpanel for it to go away.
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Re: PBX BETA Testing (Will be Available for Resellers)
I sent an email requesting access. I work with an organization currently actively selling a cloud based PBX under a white label agreement. Certainly I would be able to provide feedback on features and some basic testing functions also.
Looking forward to your response. Thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
chpalmer
Yes- did it to me also. I waited all night and then had to turn off the BYOD feature in the vpanel for it to go away.
We made a few changes to the way gateways are handled.
First, when a gateway is added now, it does NOT register automatically. We added buttons to register and deregister.
Most providers all outgoing calling without registration (VOIPo does) so if you fill in the credentials and setup the gateway, you only need to register if the provider requires it or if you need to register to receive incoming.
This should resolve the lingering connection issue since you can de-register now.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
redoneusa
I sent an email requesting access. I work with an organization currently actively selling a cloud based PBX under a white label agreement. Certainly I would be able to provide feedback on features and some basic testing functions also.
Looking forward to your response. Thanks!
Great, we'd love to hear your feedback.
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Re: PBX BETA Testing (Will be Available for Resellers)
Will there be a forum for questions and feedback just for the hosted PBX product? I had some starting questions and was wondering where is best to place them?
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Re: PBX BETA Testing (Will be Available for Resellers)
Does anyone know what format the IRV audio must be? I've tried uploading wav and mp3, but does not playback.
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Re: PBX BETA Testing (Will be Available for Resellers)
Wingsohot, try 16bit, 8kHz, mono, pcm .wav files. I haven't tried it yet, but that format is common for many other systems. Let us know.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
redoneusa
Will there be a forum for questions and feedback just for the hosted PBX product? I had some starting questions and was wondering where is best to place them?
beta@voipo.com
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Does anyone know what format the IRV audio must be? I've tried uploading wav and mp3, but does not playback.
I'll have to have a developer confirm the formats. The system is built on Freeswitch so it's the formats it supports if anyone is familiar. I'll get a developer to confirm though.
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Re: PBX BETA Testing (Will be Available for Resellers)
To help you guys BETA test without having to use your existing/live phone numbers, we added a page within the PBXes to order free temporary phone numbers to use for testing during the BETA. You can route these numbers to any extension within your PBX.
This should allow you to better test without having to use your live numbers.
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Re: PBX BETA Testing (Will be Available for Resellers)
Anyone have any idea, approximately how long it will be before the business pbx system will be made live for resellers under their brand, and the approximate cost?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
To help you guys BETA test without having to use your existing/live phone numbers, we added a page within the PBXes to order free temporary phone numbers to use for testing during the BETA. You can route these numbers to any extension within your PBX.
This should allow you to better test without having to use your live numbers.
No clear ETA has been mentioned though the feeling is that it will be available shortly. Price has been indicated in the arena of $25 per month resell format that currently exists.
But until its all formally released nobody can say I am sure. That's the early indications from Tim's posts.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
redoneusa
No clear ETA has been mentioned though the feeling is that it will be available shortly. Price has been indicated in the arena of $25 per month resell format that currently exists.
But until its all formally released nobody can say I am sure. That's the early indications from Tim's posts.
I don't think that price was for resellers, only non reseller accounts.
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Re: PBX BETA Testing (Will be Available for Resellers)
Hello,
I can't seem to get the audio to playback in the IVR menu. I've uploaded mp3 and wav files. Would it be possible to include a default menu recording for the IVR like there is for the voicemail greetings?
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Re: PBX BETA Testing (Will be Available for Resellers)
Hello,
When you do a recording via the phone / SIP extension is playback OK? Also what are the specific format(s) you have tried? Look forward to hearing back from you, thanks!
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Re: PBX BETA Testing (Will be Available for Resellers)
Has anyone tied in a PA System and Night bell to a virtual switch? Any recommendations?
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Re: PBX BETA Testing (Will be Available for Resellers)
Tim, Brandon,
Is there any kind of general road map for when this is planned for release?
Don't need a specific date, but are we talking about the next few months, six months to a year, or something longer?
Thanks in advance for making this available to resellers. Good times ahead. :cool:
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Re: PBX BETA Testing (Will be Available for Resellers)
Man I have been behind, this is what I have been waiting for right here. Tim I sent a beta request
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Re: PBX BETA Testing (Will be Available for Resellers)
Is there going to be a timeline soon for the release of the PBX cloud for resellers?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Is there going to be a timeline soon for the release of the PBX cloud for resellers?
It'll be live for a public beta (at discounted prices) for both resellers and non-resellers in the next 2-3 weeks.
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Re: PBX BETA Testing (Will be Available for Resellers)
Tim,
Do you have an idea of the pricing model... is it unlimited extensions for a flat rate, per ext, etc?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
uf_shane
Tim,
Do you have an idea of the pricing model... is it unlimited extensions for a flat rate, per ext, etc?
The PBX is being offered as a standalone item for a monthly fee per PBX system. Likely around the $20/mo range for most. No limitations on extensions, etc. The only limitation will be the total simultaneous active calls it handles and we'll have a few monthly options to choose from based on that (which can be easily upgraded).
You guys are free to bundle it with calling if you want or even sell it by extension. It's up to you.
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Re: PBX BETA Testing (Will be Available for Resellers)
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
VOIPoTim
The PBX is being offered as a standalone item for a monthly fee per PBX system. Likely around the $20/mo range for most. No limitations on extensions, etc. The only limitation will be the total simultaneous active calls it handles and we'll have a few monthly options to choose from based on that (which can be easily upgraded).
You guys are free to bundle it with calling if you want or even sell it by extension. It's up to you.
One quick question, is the active calls limited on in bound or outbound as well?
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Re: PBX BETA Testing (Will be Available for Resellers)
Tim, Brandon, any word on the release of the business pbx for resellers?
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
wingsohot
Tim, Brandon, any word on the release of the business pbx for resellers?
We're going to be releasing it in BETA for you guys soon. I hate to give ETAs but possibly this week...it's ready to go...just hidden and we're tweaking a few things. Again I can't stress enough that it'll be in BETA though and may have issues. We've been a little hesitant about including resellers in the first BETA round since we know that can be tough to be in the middle because there will be bugs no matter how much we test once more real life usage is in place and people are using it in different ways.
What we're doing for resellers is releasing it at a discounted price for now (to account for it being in BETA). The final pricing has not been set yet because we need to see more real-life load to finalize it but basically any PBXes that you setup now in BETA will maintain the BETA price as long as they are active. Once the final pricing is setup (after a few months of BETA/real load testing) then it would only apply to new PBXes setup after that.
So it's a somewhat tough situation since we can't give you guys the "final" pricing yet which makes planning for you hard, but we're going to let you guys go ahead and set them up during the BETA and the ones you setup during BETA won't have any pricing changes later.
When I said pricing depends on load, we basically have the final pricing set but we need to make sure all our "averages" work out the way we're projecting and are the same in real-life usage as they are in our simulations. We know what kind of server resources are needed to project costs and just need to make sure everything is correct since real-life usage is the same.
You guys should have access to a PBX tab to set up PBXes in less than a week....again in BETA though so there may be bugs. I'd recommend the same course of action with your clients...let them know it's a new offering and may have bugs just in case.
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
uf_shane
One quick question, is the active calls limited on in bound or outbound as well?
It's total calls. It's essentially about server resources. The goal is a base package at a single low price with a threshold that is more than enough for 90% of businesses in terms of the session limit (calls above it would just go to busy and it could always be upgraded). Then beyond the base package, it can be increased.
The key here is that more extensions don't necessarily mean more cost (in terms of resources on our end) for us. They're just database entries. More ACTIVE use is where the resources come in and that's why we've decided to base the pricing on activity (concurrent calls).
Most of your users should be fine on the base package we set. If someone needs 100 employees making/receiving calls all day though or a call center, obviously that takes more resources/hardware than the average user. :)
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Re: PBX BETA Testing (Will be Available for Resellers)
I'm not what you would call an impatient man, but, I'm itching to get started with reselling business VoIP pbx in the cloud.
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Re: PBX BETA Testing (Will be Available for Resellers)
Me too... I'm eager to light this candle! :)
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Re: PBX BETA Testing (Will be Available for Resellers)
Quote:
Originally Posted by
GreenLantern
Me too... I'm eager to light this candle! :)
It's still in BETA so keep that in mind, but the PBX tab is now live in your reseller panels :)
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Re: PBX BETA Testing (Will be Available for Resellers)
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Re: PBX BETA Testing (Will be Available for Resellers)
WOW on the call volume, good stuff!!!
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Re: PBX BETA Testing (Will be Available for Resellers)
Tim are there going to be any FAQ's on the PBX. Like a PBX Server has 10 active calls and unlimited sip's. If so is ext to ext 0,1 or 2 active calls, or are active calls incoming and outgoing lines. Also if you have 2 or 3 small customer accounts that combined, would not go over the 10 active calls, could you put them under 1 PBX Server?
thanks