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Type: Posts; User: VOIPoTim

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    Re: An Apology From VOIPO

    VOIPO Update:

    I wanted to give you an update on where we stand with the datacenter migration and the recent service issues you may have been experiencing.

    First, I want to apologize again for...
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    Update and Apology from VOIPO

    VOIPO Update:

    I wanted to give you an update on where we stand with the datacenter migration and the recent service issues you may have been experiencing.

    First, I want to apologize again for...
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    An Apology From VOIPO

    When I founded VOIPO over 13 years ago, I set out to create a new kind of telephone company..not just from a technology standpoint, but also from a customer service standpoint.


    Recently, we've...
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    Re: History Action Tag Needed

    Thank you for your feedback. We will continue to provide the best service we can at the best pricepoint we can. We periodically review all feedback and UI suggestions. We will consider your...
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    Re: History Action Tag Needed

    We have programmers that handle a little of everything. Right now, we have a backlog of projects pending and we have to prioritize projects.

    We do take all feedback and ideas and all them to...
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    Re: Visual Voicemail-to-Text

    It's still something we are interested in adding to the service.
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    Re: Website Area Needed

    This change was actually made intentionally because many devices and browsers were trying to auto-login/auto fill in those fields when people visited the main website. This was becoming more and...
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    Re: History Action Tag Needed

    We can add this to our suggestion list for future consideration. We're always open to ideas to consider for the future.
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    Re: Forwarding a Hawaii # to a Voipo number.

    This should work just fine.
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    Re: When Will It Get Out of Beta?

    Just contact our support team and it should be an easy fix. It sounds like your payment method for the open invoice just needs to be set to credit card or PayPal depending on what you want to use. ...
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    Re: When Will It Get Out of Beta?

    I'm right here. :)

    We're always working every day to improve our service, add new features, roll out new services, and provide the best customer experience we can.

    If you are having specific...
  12. Thread: Any ideas?

    by VOIPoTim
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    Re: Any ideas?

    Static is usually an ATA going bad, a phone going bad, or something with wiring/connection from ATA to phone since it's an analog type of noise. If you are using house wiring, try connecting...
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    Re: Inbound Calls From Korea Not Ringing

    There shouldn't be anything different about those calls. If you open a ticket with the examples, we can check the logs to see if anything strange is happening with them. It's possible it's...
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    Re: AT&T Calls Blocked

    Please open a ticket and support can look at the logs to see what's going on and resolve.
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    Re: Visual Voicemail-to-Text

    This is still in the pipeline for further consideration, but is not currently under development.
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    Re: Thanks for Nomorobo

    Glad to hear that it's working well for you.Thank you for your business!
  17. Re: vPanel call history missing data and bogus outgoing call entries

    Brandon is still our CTO and this is on his list, but unfortunately he's been a little backlogged. I'm going to direct him to this thread to see if he can jump in and move it up on his list.I...
  18. Re: vPanel call history missing data and bogus outgoing call entries

    Do you have a ticket open on this? If not, please open one so our guys can get it ironed out.
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    Re: Incoming Caller ID

    Yes, it looks like the main Caller ID name fix did break the "custom" name in contacts. Our developers have a fix for this in place now and it should be pushed out later today or tomorrow. They're...
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    Re: Incoming Caller ID

    The issue with Caller ID that some of you were seeing should be resolved now. Please re-test now.
  21. Re: Outbound calls don't complete and give a fast busy.

    I'll talk to our team about posting more here to see if we can start posting about outages here as well.Only a small % of our customers use this forum so we don't typically post outage info here. ...
  22. Re: Outbound calls don't complete and give a fast busy.

    We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved.

    Sorry for the inconvenience.
  23. Re: Sporadic Failover Calls in the past couple of months

    We had a hardware failure earlier this morning that was causing issues for some customers this morning. It has been resolved.
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    Re: PBX beta - ever going into production?

    The PBX platform has been very stable for a while now and it's one of our fastest growing offerings. We're still working on polishing things up and fixing issues as they come up (which is happening...
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    Re: Porting number out of voipo

    Sorry to hear you've had this issue. Wireless porting and VoIP porting are very different so sometimes there is confusion since there are some things wireless companies use in their databases that...
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