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Type: Posts; User: ai2000

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  1. Outgoing calls and even more Data Entry to make the calls go through - Is there a fix

    Been with Voipo for almost a year now.

    Since the beginning found that customer service would have to enter in many #'s into tables to allow me to dial out. Had this occur for the first 3 months...
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    Re: live chat busy today

    connected in less than 5 minutes via googlevoice call. told live chat may be busy... scary since I was first in que for almost an hour for live chat...
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    Re: live chat busy today

    going to use googlevoice to call my voipo ... kindof ironic....
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    Re: live chat busy today

    going on 55 minutes as #1.
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    live chat busy today

    Wow,
    Been trying to resolve an issue, in live chat que for over an hour, 25 minutes so far as #1 in que.
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    Re: Issues tonight...

    Timothy,

    Can you explain why I have to open tickets to get my voipo line to call #'s almost weekly and the tech support answer is to "they will add the # to your routing table"? This is...
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    Re: VOIPO Down? 11_7_2011

    sorry, my note must not have been clear.

    Online chat did not que up, said come back later or call toll free # - nothing to do with isp.

    Toll Free # went to message - 'call back later' -...
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    Re: VOIPO Down? 11_7_2011

    why was dialing 800# and chat defaulted to 'we are not available'?
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    VOIPO Down? 11_7_2011

    No phone service since 8am this morning (4 hours) and customer service is offline (both chat and phones) due to 'large # of calls".

    Anyone know what's going on with our fearless carrier?

    :mad:
  10. Re: Outbound Calls - 1 ring, then dead air - Wife ready to kill me.....

    Good input, which other providers have this issue too? Any large ones? Never saw it with TimeWarner over 2 years of service.
  11. Re: Strange, non-deterministic behaviour calling certain numbers ... showstopper

    VOIPO support will ask for the numbers and add them to their routing. Seems to fix the problem.

    Very manual and frustrating as my wife is at the end of her rope dealing with not being able to...
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    Re: Any plans for FAX support?

    Big difference is the quality of VOIP.
    -Time warner VOIP was never down, never had problems.
    -They also secured the VOIP traffic in their own network from your house so they had
    a. more...
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    Re: not responding to tickets anymore??

    They have been there on Sundays for me which is nice since operators/chat are not online. Does take 24 hours which seems normal.
  14. Re: Outbound Calls - 1 ring, then dead air - Wife ready to kill me.....

    this seems to be standard operating procedure for VOIPO service. Some calls don't go through, some do. They add the routing and fixed. Seems very scary they have to manually add routing. Are the...
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    Re: New VOIPo Website

    Tim,

    Can you also work on VOIPO call quality and ability to make calls? I"ve spend over 20 hours in emails, on phone, on chat with your tech staff and while there have been improvements (calls...
  16. Re: Outbound call, one ring and then straight to voicemail

    welcome to standard operating VOIPO features. Pick one or more of the following daily or more often if you are lucky...
    1. ring once go to voicemail.
    2. don't dial out
    3. in middle of call, drop...
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