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  1. Re: vPanel call history missing data and bogus outgoing call entries

    Can I get anyone having this issue to retest and let me know of the results at this time, thanks!
  2. Re: vPanel call history missing data and bogus outgoing call entries

    Hello, just shooting a quick message to let you know I'm looking into this and will update everyone shortly. Thanks for your patience!
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    Re: Incoming Caller ID

    Have you experienced this issue any further? Look forward to hearing back from you - thanks!
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    Re: PBX / Call Monitoring - New Feature

    Apologies for the delayed response, to answer your question it will always be the PBX extension in which you wish to monitor.
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    Re: PBX wildly unreliable

    Hello,

    I'm sorry to hear about your unfortunate experience so far, feel free to shoot me a PM and I'd be happy to take a look at your setup and see if there is anything we can be of assistance...
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    Re: Huge billing error

    Hello,

    During a billing audit, we had a slight issue where some phone number / item(s) previously associated as items with your reseller account resulted in an active item being generated for...
  7. Re: Voice Mail calling 123 not working *** AGAIN!***

    Hello,

    Please advise if this issue is not now resolved, thank you.
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    Re: Busy Signal Outgoing Calls

    Hello,

    Please advise if you are not seeing this issue completely resolved at this point, thank you!
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    Re: Busy Signal Outgoing Calls

    Hello,

    I was able to locate your ticket and a call sample, it appears that one of our upstream carriers has enabled compact SIP headers -- and we are not receiving an ACK from your UAC after...
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    Re: BYOD Users: Testing Michigan Datacenter

    Hello,

    Please retest at this time and advise if any further issues persists, thank you.
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    Re: Double Billed Numbers

    Hello - this issue should now be completely sorted - it appears there was an issue with the invalid underlying type causing the phone number to be picked up by some of our internal auditing systems. ...
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    PBX / Call Monitoring - New Feature

    Hello,

    We've implemented a new feature (Call Monitoring) to allow for you to listen in on active calls within your PBX.

    Some examples this could be used for are: Training, Quality...
  13. Re: PBX BETA Testing (Will be Available for Resellers)

    This feature has not yet been fully pushed out just yet - however is coming very soon, stay tuned....

    Hint: allows in-call actions to be bound to a given call flow, i.e. call transfer, call park,...
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    Re: Respond to VOIPo SMS from remote device?

    You would need to essentially use the web portal / mobile browser / data connection at this time.

    We are looking into other options to provide more convenience and access and hope to have them...
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    Re: Respond to VOIPo SMS from remote device?

    Hello,

    You may want to look into the forward to email option. Email replies will be sent back via SMS network (beta).
  16. Re: PBX BETA Testing (Will be Available for Resellers)

    This has been completed.
  17. Re: PBX BETA Testing (Will be Available for Resellers)

    Hello - to answer the question on aliases and PBX routing.

    Aliases are a high level conversion that happens almost before any other routing.

    So when our switch receives a call to an aliased...
  18. Re: PBX BETA Testing (Will be Available for Resellers)

    Here is a quick bit of documentation for special dial prefixes available to you.

    Dynamic Groups
    -----
    Dynamic group extension where members can join the group and leave the group by dialing...
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    Re: Admin 1-click login on Accounts Tab

    Ah - I see, you are referencing the actual reseller accounts and not accounts within the PBX. I'll add this to the list. Thanks!
  20. Re: Anyone using a good click to call system?

    Hello,

    Any specific feature set you are looking for? Look forward to hearing back from you, thanks!
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    Re: Admin 1-click login on Accounts Tab

    Hello,

    Please let me know if this has not already been addressed, thanks!
  22. Re: PBX BETA Testing (Will be Available for Resellers)

    Correct - SIP is phone number "agnostic". You can forward any phone number essentially to one of the extensions sip addresses, the phone number itself does not really matter, the end...
  23. Re: PBX BETA Testing (Will be Available for Resellers)

    Hey guys - please advise if you are experiencing any further branding issues at this time. Thanks!
  24. Re: PBX BETA Testing (Will be Available for Resellers)

    Essentially if I understand you correctly you are asking, for a way to set a limit on the type of extensions a given domain may configure? i.e. 5 maximum SIP extensions, etc, etc? Please confirm. ...
  25. Re: PBX BETA Testing (Will be Available for Resellers)

    The group select box is a multi-selection options box.

    Please see the attached screen shot.

    You can select off (ctrl + click) the extensions you want to be included in the group and simply...
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