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Type: Posts; User: jsiepka

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    Service and Support

    Yesterday I received complaints from my customers about incoming calls not getting through and outgoing calls intermittent.

    First thing I check is the Twitter Account to see if there are any...
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    Re: Incoming calls from 1001?

    This is still an issue with the Cisco (Linksys) SPA-8000 and SP-112 ATAs as there a way to hack them. The fix from Cisco has been to enable "Restrict Source IP" but you cannot do this with Voipo...
  3. Thread: No posts?

    by jsiepka
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    Re: No posts?

    We have had the same issues, many outages. Just tired of resellers not being a valued customer.
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    Re: Busy Signal Outgoing Calls

    In 2 years I have not seen anything to let us know how we are to have our devices setup. You say that we are using the incorrect Codecs, well we are trying to connect to you but we can't and the...
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    Re: Busy Signal Outgoing Calls

    99% of my clients are using Comcast. SIP7 worked great until I had to move them to SIP due to the SIP7 outage. Now on SIP I get busy signals consistently. Putting a ticket in doesn't help when I have...
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    Re: Busy Signal Outgoing Calls

    Yes, I have been getting a lot of complaints about this issue. It seems lately I've been putting more time into trouble shooting issues and dealing with hostile customers.
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    Re: Everything Voipo is DEAD

    What was the problem?
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    Re: Resellers: Testing Michigan Datacenter

    Here is a trace and we are seeing better results using SIP7
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    Re: Resellers: Testing Michigan Datacenter

    ==========================================================================
    VisualRoute trace to sip7.voipwelcome.com
    ==========================================================================
    ...
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    Re: Resellers: Testing Michigan Datacenter

    How is the testing on SIP7 going? After a rocky startup we have had some good luck so I don't want to move my accounts over as things have been stable. Well at least for the moment. :)

    So if I...
  11. Re: Discussion of Number Porting and failing to cancel old service

    Greenlantern thanks for the heads up with Vonage and Google. We have had our fair share of porting nightmares. Including us not clearing the number from our account when we were the losing carrier...
  12. Re: Support Tickets are missing from reseller's account

    And I though I was going crazy, they were gone one minute, then back the next, but then the one I entered was gone, but it was resolved!

    Support Team keep up the good work!
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    Re: Losing voice on calls for over a year now...

    YES BLAME THE ROUTER! Not all routers are equal. Some routers are designed to identify packets, and prioritize real-time applications (RTA) better than others.
  14. Re: PBX BETA Testing (Will be Available for Resellers)

    Has anyone tied in a PA System and Night bell to a virtual switch? Any recommendations?
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    Re: Help needed - VOIPO Support

    You asked for help in a customer forum where we, the customers, try to help each other and make the community and services better.

    The bottom line is you created your own problems and you’re are...
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    Re: Help needed - VOIPO Support

    I apologize for not fully understanding the problem.

    VoIPo should have ignored a cancelation order for 3 months.

    VoIPo should not have asked you to send their equipment back to them before...
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    Poll: Re: Problems with Receiving Calls in VOIPO Phone

    I’ve ran into this before.

    First issue sounds like you have a Grandstream ATA. Grandstream is very inexpensive and you get what you pay for. I’m not saying that Grandstream products are bad but I...
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    Re: Help needed - VOIPO Support

    Let me see if I understand this correctly.

    You cancelled the account in the control panel on August 1st instead of waiting till November. When you cancel your account there is nothing anyone can...
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    Re: Small business features

    So far I setup the beta account and I like features and all the previous suggestions especially the MOH.

    Thanks for the temporary numbers! I just ordered up some new phones to test with can’t...
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    Re: Is it possible to pay for BYOD support?

    How about just picking a brand like Grandstream and the gateways Grandstream GXW-4024, GXW-4008, GXW-4004?

    Also I would pay (obviously if reasonable) for phone support. I've been a fan of...
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