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Thread: Reseller Program

  1. #11
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Reseller Program

    It'll still be a little while before the reseller program launches.

    We do have a Referral Program launching soon though which is similar.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #12
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Reseller Program

    Quote Originally Posted by VOIPoTim View Post
    We do have a Referral Program launching soon though which is similar.
    Tim,


    Some thoughts about a referral program. First, a disclaimer in case this has been previously discussed: I'm new and have not read through past postings and don't plan to.

    I've come from Vonage, SunRocket and ViaTalk.

    I hated the ViaTalk referral program. However, since I never referred anyone, it was moot. The reason I bring it up is to mention the VT program (at one point in time): 10% off per customer referred at the time of your renewal. I sincerely hope you guys don't come up with something like this. Why? For a reward to be meaningful, I think it needs to be immediate (naturally, awarded after the 30 day trial period is over and the new customer is still on board) and not something to be given a couple of years later. There's nothing like real cash. e.g. $25 a customer. After all, I suspect, you'll be paying the affiliates substantially more (per customer). And, make it easy on the prospective customer and your customer - don't require some obscure referral code or link to be clicked or have your current customers set up some account. As long as the new customer gives you the name of the referring customer or the phone number, that should do. And, if they forget at signup time (it's easy to forget when you're busy making all those choices and filling in your credit card info - all the time wondering if you're making the right decision) give them a few days grace to call in or open a ticket to give the referrer's name. It's the spirit which is important - after all your customer has put in the effort to find you a new one and you want to reward them so they find you more new customers. SunRocket was great in this respect - I referred several of my fellow employees to SunRocket and never missed out on a reward. Some forgot to mention me at sign-up time and SunRocket graciously accepted the referral a day or two later. And, don't ever disqualify a referral because of some on-going special - its a great marketing tool when you have some great special to tell your existing customers and mention that if new customers mention their name when signing up the existing customer will get (e.g.) $25. SunRocket never disqualified - you could always get their special du jour and still get referral credit. Naturally, once you have an affiliate program it is understood that if you go through an affiliate that customer cannot also mention a referral.
    Russell

  3. #13
    Join Date
    Aug 2008
    Location
    USA
    Posts
    25

    Default Re: Reseller Program

    any news yet.

    thanks

  4. #14
    Join Date
    Jan 2009
    Location
    Dallas, TX
    Posts
    39

  5. #15
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Reseller Program

    Quote Originally Posted by dtrose View Post
    That is not the reseller program.
    I expect it would need nice tools like the HostGator reseller account.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  6. #16
    Join Date
    Dec 2008
    Location
    Beaverton, OR
    Posts
    114

    Default Re: Reseller Program

    Tim,

    Is this still in the works?

  7. #17
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Reseller Program

    Yeah it's still coming.

    Our biggest holdup is not so much doing it from a technical standpoint. It's just a matter of fraud protection and structuring controls for it in the right way.

    As an example, it could be messy if a reseller has a fraud signup that makes a bunch of international calls and they're not able to absorb it, etc. So lots of little things like that to deal with.

    It happens a lot actually (mostly people wanting to use a "softphone") and we're getting better at catching it quickly (these guys can go through $1K/hr easily), but need to handle it appropriately for resellers too.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  8. #18
    Join Date
    Aug 2008
    Location
    USA
    Posts
    25

    Default Re: Reseller Program

    Quote Originally Posted by VOIPoTim View Post
    Yeah it's still coming.

    Our biggest holdup is not so much doing it from a technical standpoint. It's just a matter of fraud protection and structuring controls for it in the right way.

    As an example, it could be messy if a reseller has a fraud signup that makes a bunch of international calls and they're not able to absorb it, etc. So lots of little things like that to deal with.

    It happens a lot actually (mostly people wanting to use a "softphone") and we're getting better at catching it quickly (these guys can go through $1K/hr easily), but need to handle it appropriately for resellers too.
    Any updates on this after 6 months?

    thank you

  9. #19
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Reseller Program

    Here is our most recent announcement:

    http://forums.voipo.com/showthread.p...light=reseller
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  10. #20
    Join Date
    Aug 2008
    Location
    USA
    Posts
    25

    Default Re: Reseller Program

    Quote Originally Posted by VOIPoTim View Post
    Here is our most recent announcement:

    http://forums.voipo.com/showthread.p...light=reseller
    thanks Tim

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