New Device Firmware Rolled Out

[VOIPoTim]

Within the next few hours, we will be pushing out a new device firmware update to all VOIPo customers.

This upgrade is automatic for users with devices connected in our recommended configuration.

General Information

Firmware is basically just the software built into the device that it runs on.

This new version primarily fixes a number of bugs with the device and should ultimately lead to more stable service.

It should also significantly improve call quality for users with some network setups.

Upgrade Process

This upgrade is automatic for users with devices connected in our recommended configuration.

If you use your device behind a router only (not recommended), you must manually reboot the adapter so that it gets upgraded as well.

When you reboot, it should start the upgrade within 1 minute. When your device is upgrading, both the WAN and LAN lights will be blinking simultaneously during the upgrade. Once it's done, it'll automatically reboot again and should be up and running. The entire process should take less than 5 minutes.

Problems

In 99% of cases, the device should handle this automatically and reboot after the upgrade finishes (when the lights stop blinking). If it does not and you cannot make calls after waiting 10 minutes, please reboot it manually.

If you need additional assistance, please contact support@voipo.com.