No devices registered (502)

[voxabox]

uhm, my bro just told me that he tried to reach us at home (via phone) and got forwarded to my wife's cell. CP showed "No devices registered"
Anyways, I rebooted the HT-502, and it's registered now

[1bird2]

I am seeing the same issue too. Devices will not register (as seen in vpanel). I have a ticket open and am in a dialog with Voipo support.

Question for anyone that has had this -- are you behind or in front of a router (I am, and have always been, behind a router - Linksys WRT54g, running Tomato 1.23).

Thanks,

-bird

[voxabox]

I am seeing the same issue too. Devices will not register (as seen in vpanel). I have a ticket open and am in a dialog with Voipo support.

Question for anyone that has had this -- are you behind or in front of a router (I am, and have always been, behind a router - Linksys WRT54g, running Tomato 1.23).

Thanks,

-bird

my ATA is and has been behind a router (WRT54GS v1.1 w. tomato v1.23)

[1bird2]

Thanks for the info voxabox, I have the exact same config as you do (v 1.1 of the WRT54g as well). Really like the QoS capabilities of this software and I saw a major throughput performance gain when I moved to this configuration a few months back (moved from a Netgear ProSafe fvs33.

Anyway, back on topic..... Really weird for me I guess. I have zero configuration rules to block anything on the router, and support told me the update should be coming via some address on port 80. I suppose I will temporarily have to move the ATA in front of my router and see if that resolves this problem -- ugh.

-bird

[myvoip07]

my ATA is and has been behind a router (WRT54GS v1.1 w. tomato v1.23)

My ATA is and has been behind a router(WRT54GL with dd-wrt) as well and haven't had any problems. I don't use STUN but does port forwarding on the router for the ATA and other services. Before and after reboot my ATA is still connected.

[1bird2]

Okay -- I have reluctantly moved the ATA outside of the router.

Current configuration:

Cable Modem <--> ATA <--> Router <--> Lan Devices

Still not working, as expected as I think there is something else going on with either the verision of old code that is on my ATA or a configuration issue on there end. Everthing was working until this weekend and I have not made any changes -- until I now moved the ATA to in front of the router.

I have a ticket open and hope to get this resolved soon. Good news is that the failover feature is working as my cell phone rings when someone calls my Voipo number.

-bird

[zevin]

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

[myvoip07]

I am also running into this with one of my 502's also. I had a heck of a time getting it to upgrade, now it's upgraded it will not register.

Looks like provisioning is not working or at least yesterday I was able to view the dat files for the 502 and the 286 in FireFox.

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

[zevin]

This is only for testing if provisioning is the problem. If you have admin access then disable provisioning and manually enter the SIP and your account details and see if it works.

I guess they have them locked to MAC address because it will register for only one of the 4 lines I have. I was wanting to switch my GS286 on my main line with this particular GS502. None of my ATA's have anything filled in in the firmware/configuration server path. I have been here awhile.

So as for the firmware upgrade bit mine is done, and working.