Something stuck? No Vpanel or inbound calls

[VOIPoTim]

I've PMed those of you that volunteered here.

[burris]

Tim..

I reconfigured per your instructions and with preliminary testing, everything seems to work just fine.

I suppose only time will tell if the registration sticks.

Should I just leave it where it is so long as it keeps working?

[scott2020]

Is it a capital B on FXS 2? I looked in my Vpanel and only see 1 line registered where I usually see two. Or will line 2 not show up now with a different username?

[VOIPoTim]

Capital B, yes.

I see both of yours on our end. The current user view filters anything different than the number so it just won't show it right now on your end.

[VOIPoTim]

Our team has been working on this all day and is continuing to work tonight. For those users affected (not all), the registration is dropped periodically. This is easily resolved by rebooting the ATA, but a daily reboot should NOT be needed.

At this point, it appears to be related to system changes we made to prepare for the firmware update that was rolled out a few days ago not working well with some usage patterns.

We've made changes which we feel will completely resolve this, but before we push them out systemwide, we're testing them.

If there is anyone here who has seen this issue that would like to help test the fix now, call our office at this number: 713-568-9800.

The main numbers will go to the closed recording, but this number is internal and will get through to us tonight.

Our team is continuing to work on this fix tonight. While everything with it is working well now, the more users that test it the more sure we can be of that.

One this is all situated, we'll be making an announcement and issuing service credits for the last few days.

[VOIPoTim]

Tim..

I reconfigured per your instructions and with preliminary testing, everything seems to work just fine.

I suppose only time will tell if the registration sticks.

Should I just leave it where it is so long as it keeps working?

It should be fine to leave, yes. We just didn't want to roll out these changes to primary servers until we knew for sure no new issues were being created.

[Vumes]

I cannot get FXS2 to register at all. I've tried rebooting several times and nothing...

Also, outbound seems to be fine, but upon answering on an inbound call gets a fast busy and the calling party gets voicemail.

[VOIPoTim]

I cannot get FXS2 to register at all. I've tried rebooting several times and nothing...

Also, outbound seems to be fine, but upon answering on an inbound call gets a fast busy and the calling party gets voicemail.

Make sure for it, you're setting to to central02.voipwelcome.com and changing the username to 1112223333B (with your own phone number).

2816172000 would go to 2816172000B on FSX2.

[Vumes]

Make sure for it, you're setting to to central02.voipwelcome.com and changing the username to 1112223333B (with your own phone number).

2816172000 would go to 2816172000B on FSX2.

Yup, thats how it looks.

[VOIPoTim]

Yup, thats how it looks.

What port is it set to? Maybe yours was changed by support? If so, change its sip port to 5060.