Devices Losing Registration

[Vumes]

Yes, thank you Tim for the explanation, and caring so much about your customers. With mass growth, problems are bound to come up, but you and your team are right on top of things. Thanks again Tim for all your hard work and dedication to your customers.

[kevm]

Yes, thank you Tim for the explanation, and caring so much about your customers. With mass growth, problems are bound to come up, but you and your team are right on top of things. Thanks again Tim for all your hard work and dedication to your customers.

I second this response..

Kev

[dvijen]

Very informative and open communication. Thanks.
FYI, I lost incoming calls at 11:10 AM this morning, upon checking vpanel, it appeared that registration occured right at that time, however, only one line got registered. Upon rebooting the adapter, it registered both the lines, and incoming calls started getting through. May be it happened because I called right at the time when it was registering?
Thought you would like to know
Regards
dvijen

[TomP]

I also appreciate the detailed communication. Thanks Tim.

On the down side, I have not been able to receive incoming calls since Friday. Perhaps there's a lingering problem that's still affecting a few users?

[VOIPoTim]

I also appreciate the detailed communication. Thanks Tim.

On the down side, I have not been able to receive incoming calls since Friday. Perhaps there's a lingering problem that's still affecting a few users?

If that's the case, please contact us for assistance. Definitely should not be down.

[TomP]

If that's the case, please contact us for assistance. Definitely should not be down.

I did. Just waiting for a reply. Ticket #YBL-824360. Thx.

[NY Tel Guy]

I just noticed that in my GS 502 FXS Port 1 shows:

Primary SIP Server: sip.voipowelcome.com

Outbound Proxy: (the field is blank)

FXS Port 2 shows:
Primary SIP Server: sip.voipowelcome.cpm
Outbound Proxy: sip.voipowelcome.com

How come the field for the proxy server is blank for line 1 ? yet filled in for line 2?
This is a device that is fully provisioned by Voipo FYI.

[VOIPoTim]

We actually stopped using the outbound proxy in most cases. It's not needed. All that's really for is to send calls out to an alternate proxy besides the one the user registered to.

I just noticed that in my GS 502 FXS Port 1 shows:

Primary SIP Server: sip.voipowelcome.com

Outbound Proxy: (the field is blank)

FXS Port 2 shows:
Primary SIP Server: sip.voipowelcome.cpm
Outbound Proxy: sip.voipowelcome.com

How come the field for the proxy server is blank for line 1 ? yet filled in for line 2?
This is a device that is fully provisioned by Voipo FYI.

[Vumes]

I seem to have lost registration again. I called home about 10 minutes ago, and it didn't ring there according to the wife. I then checked my vPanel and it did not show anything registered. I went into my computer at home and checked and the GS did in fact show it was registered. I rebooted the device anyway and vPanel shows registered again. Made a call home, and all is well again. I haven't had this problem in a while until today.

[KayakinMike]

I seem to have lost registration again. I called home about 10 minutes ago, and it didn't ring there according to the wife. I then checked my vPanel and it did not show anything registered. I went into my computer at home and checked and the GS did in fact show it was registered. I rebooted the device anyway and vPanel shows registered again. Made a call home, and all is well again. I haven't had this problem in a while until today.

I've got this same problem today. I submitted a ticket to support.
Mike