Results 1 to 7 of 7

Thread: Support hours?

  1. #1
    Join Date
    Dec 2008
    Location
    SW Florida
    Posts
    86

    Default Support hours?

    What are the correct hours of support?

    At the top of the Forums page they are listed as 9-6 CST and on VOIPo.com they are shown as 10-7 CST.

    Thanks.
    Enjoy life, it's not a dress rehearsal.

  2. #2
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Support hours?

    Quote Originally Posted by KenH View Post
    What are the correct hours of support?

    At the top of the Forums page they are listed as 9-6 CST and on VOIPo.com they are shown as 10-7 CST.

    Thanks.
    Any time you have a support issue submit a ticket. I have been helped with my problems in the middle of the night.

  3. #3
    Join Date
    Aug 2008
    Posts
    17

    Default Re: Support hours?

    I've called after 6:00 and the phone goes to the unavailable message so I believe phone support ends at 6:00 and not 7:00 like the website says. As Xponder1 says, ticket support is pretty good after hours.

  4. #4
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: Support hours?

    Support called me around 730pm last night and we were on the phone for an hour. This was shortly after I submitted a ticket

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Support hours?

    I'll make sure the site is fixed tomorrow. Officially it's 9-6, but we are staffed a little beyond those hours...just not offering frontline phone/chat support during that time yet.

    On weekends, we have systems admins working, but they don't get involved with frontline sales/support much except for outages.

    Over time, we'll expand this as people are trained and we're more process oriented internally.

    Or....I could place a quick call to Guam and go 24/7 with support Friday
    Last edited by VOIPoTim; 02-03-2009 at 09:13 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Dec 2008
    Location
    SW Florida
    Posts
    86

    Default Re: Support hours?

    Thanks for the clarification, Tim.

    Ken
    Enjoy life, it's not a dress rehearsal.

  7. #7
    Join Date
    Dec 2008
    Location
    Beaverton, OR
    Posts
    114

    Default Re: Support hours?

    Quote Originally Posted by VOIPoTim View Post
    Or....I could place a quick call to Guam and go 24/7 with support Friday


    I think most of us can wait Tim. Hopefully as Voipo grows, you won't feel the need to outsource support anywhere out of the country. Vonage did, and the very few times I had to call them, it was a VERY bad experience. Support was awful, and took HOURS (no exaggeration) to solve what I thought was a minor issue.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •