vPanel Feedback/Suggestions

**usa2k** · 09-25-2010 11:54 AM

Perhaps add a link to both versions from within the vPanel?

**adrienqa66** · 09-30-2010 02:45 PM

I'm very much looking forward to having a link to the new vPanel so I can try it out! Do you have any idea when a link might be provided to users so that we can try out the new design, even if it's in beta?

Thanks!

**ki4zbo** · 11-27-2010 09:44 AM

Originally Posted by VOIPoTim

The new version is already running on a special URL which any user could login to if they have it. We just haven't posted it yet as we're still wrapping up some cosmetic things in it.

What we're going to do is run both for a while, so the old faithful one will still be available, but users can opt to use the new one by logging in at another URL. That way if something isn't working in the new one, there's always the old one to fall back on.

Then once it's been out a few months and any issues addressed, we'll drop the old one.

And that link would be?

**adrienqa66** · 12-24-2010 01:14 PM

Any new information regarding the new vPanel?

**LoadStar** · 02-24-2011 07:32 PM

*crickets* Anything yet?

**ctaranto** · 07-19-2011 10:56 AM

Ok. Five more months. Anything?

**ctaranto** · 11-14-2011 11:49 AM

Originally Posted by VOIPoTim

The new version is already running on a special URL which any user could login to if they have it. We just haven't posted it yet as we're still wrapping up some cosmetic things in it.

What we're going to do is run both for a while, so the old faithful one will still be available, but users can opt to use the new one by logging in at another URL. That way if something isn't working in the new one, there's always the old one to fall back on.

Then once it's been out a few months and any issues addressed, we'll drop the old one.

Are there that many issues that need to be addressed?

-Craig

**ctaranto** · 12-02-2011 08:30 AM

Tim, are you still with us?

**djrobx** · 01-22-2012 12:00 PM

One thing I find confusing about the vPanel pages is that I don't have access to help/support from there. I can configure features but can't learn how to use them. If I want to know that, I have to go back out to the main sales page, then to the "Support" tab to get to the list of star codes and such. What's worse, there IS a "Support" tab within vPanel, but instead of giving me support options, it shows me past support TICKETS. A tab with the exact same name does something completely different in the sales page!

Generally I expect to see sales/promotional material on a main page. Once I sign in, I want to see everything relevant to me as an existing customer: Settings, features, help and support.

So my suggestion is to add support info to the support tab.