vPanel Feedback/Suggestions

[KenH]

I thought of another suggestion. Not on vPanel, but in the ticket submission process.

After entering either a new ticket or replying to an existing one, the user sees "post reply" above the entry form and "submit", below. I found this confusing and, initially, kept clicking on "post reply", which was incorrect.

Edit: Definitely integrate all three sites: Billing & Support, Forum, & vPanel.

[Brody]

I'll echo the other requests for Voicemail to be in it's own tab. Why not move E911 under features,as this is a "set it once" kinda deal, and put Voicemail there?

[joeunc]

the ability to take a call from call log and add a contact/custom caller ID. Essentially make one of the choices when you click on the number take you right to contacts/custom caller id and let you add them on the fly.

[sommerfeld]

What do you like/not like about it?

First impressions (just signed up, don't have the TA yet):

1) Navigation is inefficient & confusing.

Way too little on the first page. Can you expand all the sub-tabs and let you click directly to a sub-menu selection?

2) too many cryptic buttons. Voicemail's "Update MWI"?
(took me a while to figure out "message waiting indicator"), plus "Remove" and "Move" buttons hanging out in the right margin. move/remove what? messages? mailboxes?

[Xponder1]

Features tab
Contacts Call Routes Fax Devices Virtual Numbers Preferences Tele Block

If you click Contacts or Preferences all that goes away. On all the other options those links remain. I would like to suggest making them stay on those as well.

Maybe move Create Group on Contacts down to the page.

[usa2k]

Can the login time be longer again?
Can this be a preference setting?
(I would like 24 hours - I'm used to always being logged in, until recently.)

[burris]

Can the login time be longer again?
Can this be a preference setting?
(I would like 24 hours - I'm used to always being logged in, until recently.)

I second your thoughts..

Just recently, the login seems to be required almost every time. I liked the old way better..

[VOIPoJustin]

Can the login time be longer again?
Can this be a preference setting?
(I would like 24 hours - I'm used to always being logged in, until recently.)

We'll look in to adjusting this soon -- the default session expiration time probably needs to be re-adjusted since doing some web server upgrades.

[usa2k]

Can the login time be longer again?
Can this be a preference setting?
(I would like 24 hours - I'm used to always being logged in, until recently.)

It seems longer now. Thank you!

[usa2k]

Another vPanel though.
Rename "Order a New Fax Account" to "Order a New Inbound Fax Account"