Database Issue - ~2PM Central

[VOIPoTim]

We just had a short database issue about an hour ago which was corrected quickly.

It could have potentially caused some devices to lose registration (load related). Registrations seem to have dropped about 5% during that window, so it's not many at all but I'm sure some of you could have been in that.

Your device should re-register automatically, but if it did not, go ahead and reboot it.

This database would not have affected anything else besides registrations.

We're still waiting for answers from Grandstream as to why these devices aren't re-registering. Of the 5% that seem to have dropped it's nearly all Grandstreams. The PAP2s seem to have all re-registered immediately.

We've stopped sending out HT502s entirely except in special cases where they user needs the router functionality just for this reason.


We apologize for any inconvenience.