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**VOIPoTim** · 02-22-2009 07:55 PM

We just sent out a mass e-mail. Can everyone confirm receipt so I know it made it out?

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Earlier today, we discovered and corrected a significant DNS error which could have been causing delays in the connection time for your devices. We believe that this is potentially the root cause of some Grandstream devices losing their connection to our network periodically.

After this is fully confirmed to be the root cause, we will post more specific information at forums.voipo.com for those of you that are interested.

If you have a Grandstream adapter, please reboot it at this time so it can re-establish a connection to our network. To do this, simply unplug the power cord from it for a few seconds and then plug it back in.

We apologize for the inconvenience and appreciate your patience with this rather persistent issue.

If you need assistance, please don't hesitate to contact us.

-The VOIPo Team

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**Xponder1** · 02-22-2009 07:57 PM

Originally Posted by VOIPoTim

We just sent out a mass e-mail. Can everyone confirm receipt so I know it made it out?

---

Earlier today, we discovered and corrected a significant DNS error which could have been causing delays in the connection time for your devices. We believe that this is potentially the root cause of some Grandstream devices losing their connection to our network periodically.

After this is fully confirmed to be the root cause, we will post more specific information at forums.voipo.com for those of you that are interested.

If you have a Grandstream adapter, please reboot it at this time so it can re-establish a connection to our network. To do this, simply unplug the power cord from it for a few seconds and then plug it back in.

We apologize for the inconvenience and appreciate your patience with this rather persistent issue.

If you need assistance, please don't hesitate to contact us.

-The VOIPo Team

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Got it! Thanks

**stenger** · 02-22-2009 08:06 PM

Got it thanks for your work!

**carlquist** · 02-22-2009 08:10 PM

Received it here. Thanks for the update.

**Xponder1** · 02-22-2009 08:14 PM

Tim,

Just a thought. The IVR command ***999 reboots the ATA. For some folks it may be easier than unplugging it.

Thanks again,

**Xponder1** · 02-22-2009 08:33 PM

Tim if this fixes the issue are you going try setting them back so they do not hammer your servers every minute? All those adapters connecting every minute sounds like a big DDOS attack bandwidth wise.

**scott2020** · 02-22-2009 08:36 PM

I also received the email. I haven't been using the 502 though so I am probably no help!

**NY Tel Guy** · 02-22-2009 08:38 PM

Got it.......

**VOIPoTim** · 02-22-2009 08:41 PM

Originally Posted by Xponder1

Tim if this fixes the issue are you going try setting them back so they do not hammer your servers every minute? All those adapters connecting every minute sounds like a big DDOS attack bandwidth wise.

No immediately changes with it. Right now the bandwidth/load from it isn't really anything we're worried about.

**Brian** · 02-22-2009 08:47 PM

Originally Posted by VOIPoTim

No immediately changes with it. Right now the bandwidth/load from it isn't really anything we're worried about.

I guess my question, from a customer standpoint, is would I be more at-risk this way? As you said, the GS has issues when there is any network latency for registration - if the interval was set to 30 minutes (or something longer than 1 minute), would the connection be less prone to network lag, since it wouldn't be attempting to register as often? Or will this all be a non-issue if DNS was the culprit?