Page 1 of 2 12 LastLast
Results 1 to 10 of 21

Thread: Receive E-Mail?

Hybrid View

Previous Post Previous Post   Next Post Next Post
  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Receive E-Mail?

    We just sent out a mass e-mail. Can everyone confirm receipt so I know it made it out?

    ---

    Earlier today, we discovered and corrected a significant DNS error which could have been causing delays in the connection time for your devices. We believe that this is potentially the root cause of some Grandstream devices losing their connection to our network periodically.

    After this is fully confirmed to be the root cause, we will post more specific information at forums.voipo.com for those of you that are interested.

    If you have a Grandstream adapter, please reboot it at this time so it can re-establish a connection to our network. To do this, simply unplug the power cord from it for a few seconds and then plug it back in.

    We apologize for the inconvenience and appreciate your patience with this rather persistent issue.

    If you need assistance, please don't hesitate to contact us.

    -The VOIPo Team

    ---
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Receive E-Mail?

    Quote Originally Posted by VOIPoTim View Post
    We just sent out a mass e-mail. Can everyone confirm receipt so I know it made it out?

    ---

    Earlier today, we discovered and corrected a significant DNS error which could have been causing delays in the connection time for your devices. We believe that this is potentially the root cause of some Grandstream devices losing their connection to our network periodically.

    After this is fully confirmed to be the root cause, we will post more specific information at forums.voipo.com for those of you that are interested.

    If you have a Grandstream adapter, please reboot it at this time so it can re-establish a connection to our network. To do this, simply unplug the power cord from it for a few seconds and then plug it back in.

    We apologize for the inconvenience and appreciate your patience with this rather persistent issue.

    If you need assistance, please don't hesitate to contact us.

    -The VOIPo Team

    ---
    Got it! Thanks

  3. #3
    Join Date
    Jan 2009
    Location
    Denver,CO
    Posts
    23

    Default Re: Receive E-Mail?

    Got it thanks for your work!

  4. #4
    Join Date
    Dec 2008
    Location
    D/FW, TX
    Posts
    19

    Default Re: Receive E-Mail?

    Received it here. Thanks for the update.

  5. #5
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Receive E-Mail?

    Tim,

    Just a thought. The IVR command ***999 reboots the ATA. For some folks it may be easier than unplugging it.

    Thanks again,

  6. #6
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Receive E-Mail?

    Tim if this fixes the issue are you going try setting them back so they do not hammer your servers every minute? All those adapters connecting every minute sounds like a big DDOS attack bandwidth wise.

  7. #7
    Join Date
    Sep 2008
    Location
    Southwest MO
    Posts
    219

    Default Re: Receive E-Mail?

    I also received the email. I haven't been using the 502 though so I am probably no help!

  8. #8
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Receive E-Mail?

    Quote Originally Posted by Xponder1 View Post
    Tim if this fixes the issue are you going try setting them back so they do not hammer your servers every minute? All those adapters connecting every minute sounds like a big DDOS attack bandwidth wise.
    No immediately changes with it. Right now the bandwidth/load from it isn't really anything we're worried about.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  9. #9
    Join Date
    Jan 2009
    Posts
    29

    Default Re: Receive E-Mail?

    Quote Originally Posted by Xponder1 View Post
    Tim,

    Just a thought. The IVR command ***999 reboots the ATA. For some folks it may be easier than unplugging it.

    Thanks again,
    Thanks for that

  10. #10
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Receive E-Mail?

    Quote Originally Posted by Xponder1 View Post
    Tim,

    Just a thought. The IVR command ***999 reboots the ATA. For some folks it may be easier than unplugging it.

    Thanks again,
    One other point--this code only works for the Grandstream ATA. I don't know if the reboot command on the PAP2 is disabled by provisioning (or password protected--not sure why it would be), but if it's not restricted, the reboot sequence on the PAP2 is to dial **** (to access the IVR menu) and then type in "Reboot" (732668#). That works well if you don't want to mess with wires.

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •