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Thread: RADIUS Hardware Failure

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default RADIUS Hardware Failure

    This morning at around 11AM Central, we experienced a hardware failure with a RADIUS server. RADIUS handles call logs and authentication.

    If you are experiencing difficulties, please reboot your adapter.

    We will be reviewing the RADIUS implementation to see why it did react as we expected it to.
    We apologize for any inconvenience this caused.

    As always, we're here to help. If you need any additional assistance, please contact our support center.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: RADIUS Hardware Failure

    NOC Updates:

    ---
    NOC Response - 2009-Feb-25 10:55 (GMT-0600) [Update 1]
    A network service issue was detected for db04.voipwelcome.com beginning at 2009-02-25 10:53:37.
    A NOC technician will be investigating the issue shortly, and will use this ticket to report the findings.

    Please refer to NOTIFY ticket #974242 for service details.

    NOC Response - 2009-Feb-25 11:34 (GMT-0600) [Update 2]
    I am continuing to work with the server. I attempted to called the number listed on the account, but received only voicemail. I will continue to update you through this ticket.

    Thank you,
    David E

    NOC Response - 2009-Feb-25 11:59 (GMT-0600) [Update 3]
    The issue is the IPMI card. I have replaced the card and I am running it through the kernal and then I will bring the server online.
    ---
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Jan 2009
    Posts
    26

    Default Re: RADIUS Hardware Failure

    Rebooted my adapter this afternoon. Busy dial tone while trying to dial out.

  4. #4
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: RADIUS Hardware Failure

    Quote Originally Posted by HelpNYC View Post
    Rebooted my adapter this afternoon. Busy dial tone while trying to dial out.
    I'm pretty sure that would have been isolated. You would still be able to make outgoing calls if registered and we haven't really seen any more registration issues come up, so it was likely something else.

    If you see anything again, contact support and let us know.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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