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Thread: Call Log Planning

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,043

    Default Call Log Planning

    Hey Guys,

    Quick question. We're going to need to start archiving call records. We just imported 1,779,548 records from recently.

    What do you guys think is a reasonable period for customer access to call logs?

    45 days?

    We're planning on adding a utility to export/download them as well.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Mar 2007
    Location
    Operator...I've been Cut off! (Marie Antoinette's Last Voip Call)
    Posts
    569

    Default Re: Call Log Planning

    Quote Originally Posted by VOIPoTim View Post
    Hey Guys,

    Quick question. We're going to need to start archiving call records. We just imported 1,779,548 records from recently.

    What do you guys think is a reasonable period for customer access to call logs?

    45 days?

    We're planning on adding a utility to export/download them as well.
    6 months is the standard.

  3. #3
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Call Log Planning

    60 to 90 days

  4. #4

    Default Re: Call Log Planning

    My prior service (BroadVoice) provides 16 months of call history.

  5. #5
    Join Date
    Feb 2007
    Location
    Central Cali :)
    Posts
    553

    Default Re: Call Log Planning

    1 hour should be fine

  6. #6
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: Call Log Planning

    I should think that if you have a download function, you don't need to keep them for a long time.

    Think POTS...what call records? We sure get spoiled..

  7. #7
    Join Date
    Feb 2007
    Location
    Maryland
    Posts
    314

    Default Re: Call Log Planning

    I think it should be longer than 45 days, but months and months isn't necessarily needed. How about an option to retain X records per customer? If you don't want to do that, I'd say 60 days minimum.

  8. #8

    Default Re: Call Log Planning

    Now that the Call History is back online, I see that the search function allows looking back to 2007, 2008 or 2009. Not much point in a multi-year search function if the history won't go back that far. Don't get me wrong, I have no problem with a few months of history and a download function. It just looks like a broader range was being considered by the developers.

  9. #9
    Join Date
    Sep 2008
    Location
    Southwest MO
    Posts
    219

    Default Re: Call Log Planning

    Personally I wouldn't care about anything over 60-90 days, especially if there is another option to download from an archive. But really who needs to go back a year or more?

  10. #10
    Join Date
    Feb 2007
    Posts
    280

    Default Re: Call Log Planning

    I would prefer they be held for a longer period of time. However, they do not all need to be immediately available. I could accept download only of archived/compressed files for anything over 60 days. Perhaps have archived records available for 6 months?

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