Outage - 1AM Central

**Xponder1** · 03-07-2009 04:01 PM

Originally Posted by usa2k

Mine today too!

http://www.dslreports.com/forum/r220...m-HT502-Update

http://www.dslreports.com/forum/r220...y~start=20#end

LOL trying to spread the word because so many folks are just freaking out. Some are giving up and the fix is either in their mail box or on its way.

**rx100** · 03-07-2009 04:06 PM

Originally Posted by usa2k

Mine today too!

http://www.dslreports.com/forum/r220...m-HT502-Update

I received mine today. love pap2's. Used it with VP and never had to reboot or do anything with it. It just works

I've the following q's
1.Do I need to ship the gs back now? Any prepaid labels?
2. Can I get the PAP2 admin/user password ?

**Xponder1** · 03-07-2009 04:14 PM

Originally Posted by rx100

I received mine today. love pap2's. Used it with VP and never had to reboot or do anything with it. It just works

I've the following q's
1.Do I need to ship the gs back now? Any prepaid labels?
2. Can I get the PAP2 admin/user password ?

1.

Code:

Your replacement device has indeed been sent out on the 3/5/09.
Once you received the PaP2T device please can you return the GT502 using the following address listed below:

VOIPo
11251 Northwest Freeway
Suite 200
Houston, TX 77092

Seeing as this is part of a recall, We'll issue a $4.95 credit to your VOIPo account when we receive it.
This should cover the cost of postage.

Please let us know if you have any further questions or concerns.

Thanks

2. Keep reading

**usa2k** · 03-07-2009 04:17 PM

FWIW said here

You'll need to send it back and when we receive it, we'll issue a $4.95 credit for the shipping which is the cost of Priority Mail Flat Rate Shipping (same that we use to send them out). It's not necessary to insure them (we've only had 1 case of USPS damage out of thousands).

I'd be interested in the User/pass
Nobody should need the Admin/pass

**VOIPoTim** · 03-07-2009 04:47 PM

For user access, here is the info:

User: user
Pass: 123

**NY Tel Guy** · 03-07-2009 05:09 PM

Originally Posted by Xponder1

I think this is a null issue guys. I recieved my replacement ATA today without even asking for one.

Going to be shipping two 502's back.

Hey!....you got the one that was intended for me. My mailbox was empty today....

**Xponder1** · 03-07-2009 07:58 PM

Originally Posted by NY Tel Guy

Hey!....you got the one that was intended for me. My mailbox was empty today....

Location: Long Island - New York

I am in Oklahoma and they are shipped out of Texas. It is pathetic it takes the post office as long as it did to deliver it. I feel sorry for you already.

My first ATA shipped on a Monday and was delivered on Friday. A whole week! I think they set them aside and wait to deliver them to add value to their faster methods. I can mail a letter to my mother in Dallas and she will have it the next business day. Send it priority mail and wait a week.

**stason99** · 03-11-2009 06:02 PM

As I predicted earlier, there was an outage again this morning. Was it only me, or anyone else had this?
Here’s what I wrote here on 03-06-2009:

Originally Posted by stason99

Because I predict another outage within next 1-2 weeks. We’ll see.

PAP2T users: did you have an outage?

Originally Posted by fisamo

Rather than taking the thread in a negative direction...
1. Get your wife a cell phone (prepaid, add-on to family share plan if possible, or primary line). I realize your wife doesn't need one per your post above, but it is something to consider........
.........
.........
4. Get a bare-bones POTS line so you can call in to your wife if there is a service interruption.

I realize that all of these options require time and/or money on your part and that they wouldn't be necessary if voipo had everything working on the HT502 as it should.

I really appreciate your calm response and explanations. I agree with the most.
However, we have to keep in mind that the main purpose of switching from POTS to a VOIP is saving money (while getting even more features). I was paying $46 a month for Verizon POTS and I didn’t even have a caller ID. So, if the new VOIP service requires extra expenses as backups services etc.(a cell phone when you don’t normally need one), that brings benefits of a VOIP line to zero. If a service is so unreliable so that you have to back it up then there’s no need for such service (if it’s not finally fixed of course).

**abward** · 03-11-2009 06:27 PM

You apparently have one of the bad Grandstream ATAs (so, it happens), and you refuse to trade it for a PAP2T since you don' t have/want a router. Why are you not telling VOIPo to send you another (working) Grandstream?

Sorry, but what am I missing something here? I don't think the ATA you have now is going to get any better.

Tim, are you shipping out any replacement Grandstreams, for those that need them?

**stason99** · 03-11-2009 07:57 PM

While you’re waiting for a reply from Tim, let me post:

Honestly, I don’t think a replacement 502 will be better the mine. Seems like they all loose registration. I’m waiting now to see if PAP2T you guys are using is the solution to the problem. Time might show that it’s not the solution and another problem with PAP2T might come up. If you, PAP2T users, confirm that it is reliable then I will probably order PAP2T and buy a router, or switch to another provider.