Outage - 1AM Central

[VOIPoTim]

When it rains, it pours. As much as I hate to say it, we had another outage right now.

The datacenter which we have some of our core equipment in (along with many thousands of HostGator servers) had a network switch that went down for scheduled maintenance tonight. Our DNS servers are both in that zone so some users undoubtedly ran into issues connecting.

Their scheduled maintenance was communicated to HostGator and HostGator communicated it to affected customers, but there was a major major breakdown in communication in that it wasn't communicated to us since we're not really a HostGator customer. We're increasing the communication between the two companies so this never happens again.

Once we realized it was down and found out about this maintenance, we were able to get things back online very quickly.

It looks like nearly all PAP2 users reconnected immediately and nearly all Grandstream HT502 users directly connected to a modem reconnected almost immediately. Unfortunately, in terms of Grandstream users behind a router/NAT, it seems like about 90% of them reconnected at this point and 10% did not. If you are one of those users (a few hundred) you may need to reboot.

We'll be sending out a system-wide e-mail shortly so everyone is aware of the situation. We apologize for any inconvenience has caused and we're confident that these outages will become less frequent.