Grandstream HT502 Update

[dahotvet]

I am also one of the 10%.
My GS is behind a Linksys router and cable modem and has become unregistered with each of these network glitches as well as several other times. My concern in having it in front of the router was based on my CIO experience- test any new piece of gear carefully. If you have an alternative, don't put it in a critical spot. I understood the potential for manual interaction when placed behind a NAT and was comfortable with it. Without knowing the intimate details of the ATA configuration, there should be several reliable methods to "call home" without too much overhead required by the servers or the ATA.

That being said, I am out of state much of the time and my dear technophobic wife has been saddled with the responsibility of manually resetting the ATA when it becomes disabled. Even though I was able to tell her about the ***999 phone based reset, the reliability concerns are rapidly degrading the WAF of our internet phone initiative.

The PAP2T looks good since it has a proven "call home" feature- especially tested recently. If it does, the WAF will steadily rise.

Thanks for staying on top of this.

[VOIPoTim]

The PAP2T looks good since it has a proven "call home" feature- especially tested recently. If it does, the WAF will steadily rise.

Thanks for staying on top of this.

The PAP2s give us more options as well. For example, we can send a reboot request or cause provisioning to resync without a reboot right in the SIP headers so it doesn't matter if it's behind the router or not.

So as an example, we can add a "reboot" option in vPanel for PAP2 users to send a signal to them right in the headers.

[ralfaro]

Tim, if you folks switch over totally to the PAP2, won't that allow you to then use more standard star commands? As I recall, you were forced to use non-standard commands because of the GrandStream.

RA

[gbh2o]

The PAP2s give us more options as well. For example, we can send a reboot request or cause provisioning to resync without a reboot right in the SIP headers so it doesn't matter if it's behind the router or not.

So as an example, we can add a "reboot" option in vPanel for PAP2 users to send a signal to them right in the headers.

The remote reboot sounds like a real winner to me!

[VOIPoTim]

Just as a heads up, we are moving forward with the recall. This will not impact the majority of HT502s we have in use and is meant for the defective ones having the loss of registration issue only.

We are almost ready to announce how the recall is going to work and just need to finalize the logistics.

If you have a history of registration loss happening for you with the HT502, you can go ahead and open a replacement ticket for a quick review rather than waiting for the full process of identifying the users with the defective ATAs to get your situation taken care of sooner.

Replacements have already gone out or are they way out for everyone with an open ticket about the registration issue or a replacement request in cases where we could find past reports of the issue.

We also had been compiling a list of users that reported it often and they were included in that first round.

We've secured a lot of additional Linksys PAP2 inventory and it'll be arriving throughout the week with the largest shipment on Monday.

So again, for those affected by this issue, please contact support if it's still occurring so we can expedite your request outside of the replacement phases.

[Xponder1]

Just as a heads up, we are moving forward with the recall. This will not impact the majority of HT502s we have in use and is meant for the defective ones having the loss of registration issue only.

We are almost ready to announce how the recall is going to work and just need to finalize the logistics.

If you have a history of registration loss happening for you with the HT502, you can go ahead and open a replacement ticket for a quick review rather than waiting for the full process of identifying the users with the defective ATAs to get your situation taken care of sooner.

Replacements have already gone out or are they way out for everyone with an open ticket about the registration issue or a replacement request in cases where we could find past reports of the issue.

We also had been compiling a list of users that reported it often and they were included in that first round.

We've secured a lot of additional Linksys PAP2 inventory and it'll be arriving throughout the week with the largest shipment on Monday.

So again, for those affected by this issue, please contact support if it's still occurring so we can expedite your request outside of the replacement phases.

Got my replacement today 3-7-09. Thanks!

[Vumes]

Yes, I got mine too, but am having a hard time getting past the username/password. I don't know what they are... I searched on here, but have yet to find it. I also looked through the knowledge base and nothing. I tried the default 502 username and password combo but it didn't work.

[VOIPoTim]

Yes, I got mine too, but am having a hard time getting past the username/password. I don't know what they are... I searched on here, but have yet to find it. I also looked through the knowledge base and nothing. I tried the default 502 username and password combo but it didn't work.

It should provision automatically. If it didn't, just contact support and they can get you situated.

[Xponder1]

Yes, I got mine too, but am having a hard time getting past the username/password. I don't know what they are... I searched on here, but have yet to find it. I also looked through the knowledge base and nothing. I tried the default 502 username and password combo but it didn't work.

LOL funny when I read this I was looking for the login info myself. I know its provisioned automatically I just wanted to see what user settings there are. It would appear there are none. Sounds good to me. It is working fine.

[kevm]

just hooked up my pap2t and disconnected grandstream. Granstream was in front, but by design pap2t is in back. Can someone tell me the login and address for the pap2t?

Thanks