Just as a heads up, we are moving forward with the recall. This will not impact the majority of HT502s we have in use and is meant for the defective ones having the loss of registration issue only.

We are almost ready to announce how the recall is going to work and just need to finalize the logistics.

If you have a history of registration loss happening for you with the HT502, you can go ahead and open a replacement ticket for a quick review rather than waiting for the full process of identifying the users with the defective ATAs to get your situation taken care of sooner.

Replacements have already gone out or are they way out for everyone with an open ticket about the registration issue or a replacement request in cases where we could find past reports of the issue.

We also had been compiling a list of users that reported it often and they were included in that first round.

We've secured a lot of additional Linksys PAP2 inventory and it'll be arriving throughout the week with the largest shipment on Monday.

So again, for those affected by this issue, please contact support if it's still occurring so we can expedite your request outside of the replacement phases.