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Thread: Number Transfer Center

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Number Transfer Center

    Based on feedback we've received during launch, we've added a new Number Transfer Center which will allow you to track you number transfer/porting status when transferring a number from another provider to VOIPo.

    Transfer Status Information

    As we progress through the transfer process, the system will update showing the dates for each of the following events:

    1) When we receive the paperwork

    2) When we accept the paperwork and submit it

    3) Estimated transfer completion date

    In the event that there's an error or something needs to be resubmitted, it'll also show an error status and explain what needs to be done to correct it.

    Some things are manually entered in (such as faxed documents) so there may be up to a 48 hour delay in the information there. If you submit documents, please wait for at least 48 hours for them to be verified and entered.

    Notifications

    With each status change, you'll get an e-mail notification with the updated information.

    If we are waiting on your documents, you'll get a reminder e-mail automatically every other day until the documents are received or the process is canceled.

    In the event that the transfer is denied or has an error, you'll also get an e-mail notification for this explaining what information we need to correct it or how to resubmit it.

    New Orders

    Starting 3/1, new orders with a number transfer are automatically entered into this system. Users will also receive an e-mail with instructions for submitting their transfer paperwork automatically at the time of order.

    Checking Your Number Transfer Status

    Simply access http://voipo.com/transfers and provide the number being transferred and the e-mail associated with it to check the status.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Jan 2009
    Posts
    26

    Default Re: Number Transfer Center

    Great work.

  3. #3
    Join Date
    Jan 2009
    Location
    Chicago - NW Suburbs
    Posts
    21

    Default Re: Number Transfer Center

    Hi,

    I have a port in progress. I tried the app and it said:

    Check VOIPo Transfer Status
    No porting information found matching email and number entered.

    Please contact VOIPo Support for more information.

    I've reopened a ticket for requesting porting status. Is my port stuck or is there an issue with the app?

    Thanks

  4. #4

    Default Re: Number Transfer Center

    Quote Originally Posted by Dave_N View Post

    I have a port in progress. I tried the app and it said:

    Check VOIPo Transfer Status
    No porting information found matching email and number entered.

    Please contact VOIPo Support for more information.
    I'm in the same boat and get the same results. I assumed it was because my port was initiated before this app went online.

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Number Transfer Center

    If it's an older port (before 3/1) it likely will not be in there.

    With that being said if you do have a pending port that's not complete and it's NOT showing up in there, go ahead and contact support just to verify its status.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Jan 2009
    Location
    Chicago - NW Suburbs
    Posts
    21

    Default Re: Number Transfer Center

    Just to confirm, it is an older port.

  7. #7

    Default Re: Number Transfer Center

    Quote Originally Posted by Dave_N View Post
    Just to confirm, it is an older port.
    Same here.

  8. #8
    Join Date
    Dec 2008
    Location
    Beaverton, OR
    Posts
    114

    Default Re: Number Transfer Center

    My port was completed a couple of months ago, but, the status of Step 3 says its "scheduled" to complete, but doesn't actually tell me its a done deal.

    Step #1 - Send Copy of LOA & Bill: Received on 01-05-2009
    Step #2 - VOIPo Submits Request: Submitted on 01-05-2009
    Step #3 - Port Accepted and Finalized: Scheduled to complete on 01-21-2009

  9. #9
    VOIPoJustin Guest

    Default Re: Number Transfer Center

    Quote Originally Posted by Vumes View Post
    My port was completed a couple of months ago, but, the status of Step 3 says its "scheduled" to complete, but doesn't actually tell me its a done deal.

    Step #1 - Send Copy of LOA & Bill: Received on 01-05-2009
    Step #2 - VOIPo Submits Request: Submitted on 01-05-2009
    Step #3 - Port Accepted and Finalized: Scheduled to complete on 01-21-2009
    Yeah, currently Step #3 would read like the above regardless if the date has been passed or not. We'll switch the way this reads around to make it a bit more intuitive if your port has completed.
    Last edited by VOIPoJustin; 03-10-2009 at 06:26 PM.

  10. #10
    Join Date
    Jan 2009
    Location
    Chicago - NW Suburbs
    Posts
    21

    Default Re: Number Transfer Center

    Quote Originally Posted by Dave_N View Post
    Just to confirm, it is an older port.
    And for those scoring at home, my port is complete.

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