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Thread: The Planet (Datacenter) Network Outage

  1. #1
    Join Date
    Feb 2007
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    Default The Planet (Datacenter) Network Outage

    We are seeing a complete network failure in the datacenter at The Planet where the bulk of our core equipment has always been located. They are determining the cause now.

    As you know, we announced our plans to migrate out of that facility a few months ago. Due to ongoing network issues this week, we expedited the move last night.

    »forums.voipo.com/showthread.php?t=1341

    During that maintenance window, we were able to mirror most everything at the new facility.

    The Planet is working on this outage as we speak and service should be restored shortly.

    Given this new network outage, we've determined that our best possible course of action is to immediately begin re-routing as much traffic to the new facility to take The Planet out of the picture. The recent network issues have been completely unacceptable. There has been at least one every day this week with this one being the largest.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
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    Default Re: The Planet (Datacenter) Network Outage

    The Planet has restored network access at this time.

    Due to the chronic nature of this, we're continuing our plans to begin moving all traffic out immediately.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Mar 2007
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    190

    Default Re: The Planet (Datacenter) Network Outage

    WTF is going on at The Planet ? Are Hostgator customers affected too ?

  4. #4
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    Default Re: The Planet (Datacenter) Network Outage

    Quote Originally Posted by quattrohead View Post
    WTF is going on at The Planet ? Are Hostgator customers affected too ?
    Yes it is.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
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    Default Re: The Planet (Datacenter) Network Outage

    Just as an update, we're still seeing very short periods of extremely high latency within The Planet.

    Just a few minutes ago, it was over 2000ms on the internal network there.

    We've been moving things one server at a time out and are continuing to work on this throughout the week.

    If this does not clear up shortly, we're going to begin migrating remaining users out tonight to put an end to this.
    Last edited by VOIPoTim; 04-06-2009 at 11:09 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Feb 2007
    Location
    Irvine CA
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    Default Re: The Planet (Datacenter) Network Outage

    Quote Originally Posted by VOIPoTim View Post
    If this does not clear up shortly, we're going to begin migrating remaining users out tonight to put an end to this.
    This seems to have cleared up, but it should not be happening in the first place and continues to come up.

    We are migrating users all users out tonight and will continue to migrate any remaining components out this week.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  7. #7
    Join Date
    Jan 2009
    Posts
    26

    Default Re: The Planet (Datacenter) Network Outage

    Great work Tim.

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