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Thread: Help Needed: Reviews

  1. #1
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Help Needed: Reviews

    If some of you have some time, it would be great if you could update your reviews (truthfully) this weekend at BBR.

    A few users with negative experiences that we've offered full refunds to have been updating their reviews every few days. Since their ratings are so low, this brings our average down a lot since their negative ratings are weighted heavily (for being new) in every week's ratings.

    This is one of the bad things about the BBR GBU. We went from #2 to #8 primarily because of 3 or 4 negative reviews even though there are 50+ positive ones.

    When some continue to update their negative review every single week like clockwork it insures that their negative review has more weight and brings the entire week's average down. It's almost like us getting a negative review posted every single week even though there are only 4.

    I'd appreciate it if everyone that participates there could update their review (truthfully) so it's a little more accurate. It doesn't matter much in the long-run but it's just irritating to see it so heavily affected by a few users keeping down by constantly updating.

    http://www.dslreports.com/comments/3156

    The score is updated every Sunday night/Monday morning.

    Thanks in advance!
    Last edited by VOIPoTim; 04-04-2009 at 05:23 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Help Needed: Reviews

    Voicepulse users just did this recently as well and it had a big impact.

    http://www.dslreports.com/forum/r213...-their-website

    Future Nine has daily updates at least every 2-3 days from some of their positive reviews which skews things.

    That's one big flaw with the ratings...it seems like the weight is a little too heavy on new reviews when the minority reviews can make such a big impact.
    Last edited by VOIPoTim; 04-05-2009 at 02:59 PM.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
    Join Date
    Apr 2008
    Location
    Aventura Fl
    Posts
    860

    Default Re: Help Needed: Reviews

    Done....

    Thanks for the reminder..

  4. #4
    Join Date
    Dec 2008
    Location
    Tulsa, Oklahoma
    Posts
    538

    Default Re: Help Needed: Reviews

    Will do and as stated thanks for the reminder.

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: Help Needed: Reviews

    To thank of you updating your reviews and those of you posting reviews for the first time, thanks!
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Feb 2007
    Posts
    423

    Default Re: Help Needed: Reviews

    Consider it done. Later.... Mike......
    Mike
    "Born Wild - Raised Proud"
    Do you like your life? - Thank a Vet!!!

  7. #7
    Join Date
    Dec 2008
    Location
    Beaverton, OR
    Posts
    114

    Default Re: Help Needed: Reviews

    Put up my review.

  8. #8
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: Help Needed: Reviews

    Tim, you should have an initial email that goes out to new subscribers that include a link to the review area. Or perhaps a follow-up email after a month that tells your customers about the DSLReports Review page?

    If you are gaining thousands of sign-ups, I would think that would generate at least hundreds of reviews.

    I do my part by keeping a link to my DSLR review in my DSLR signature. I also just updated USA2K.com with a mention of VOIPo.com (And a link to my DSLR review.)


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  9. #9
    Join Date
    Feb 2007
    Posts
    150

    Default Re: Help Needed: Reviews

    Wow, so keeping my review updated is now irritating? Whether or not I was offered a full refund or not should not matter. I review the service as it is, not how I hope it to be. Reviews are reviews, along with the good comes the not so goo sometimes.

  10. #10
    Join Date
    Feb 2007
    Location
    Kitsap County, WA.
    Posts
    734

    Default Re: Help Needed: Reviews

    Quote Originally Posted by ptrowski View Post
    Wow, so keeping my review updated is now irritating? Whether or not I was offered a full refund or not should not matter. I review the service as it is, not how I hope it to be. Reviews are reviews, along with the good comes the not so goo sometimes.
    I see no where that anyone called you or anyone else irritating. here or on dslr.
    I Void Warranties.

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