No more DTMF tones...

**ptrowski** · 04-07-2009 05:14 PM

Which is great since we switched to Inband but now the Voipo voicemail can't be checked from my Voipo line. Support mentioned some IVR's would not work but surely I can check my voicemail, correct?

**sr98user** · 04-07-2009 05:32 PM

Voicemail uses DTMF too. I am thinking the same problem will exist. I remember when Viatalk went to new architecture DTMF did not work for a number of folks who used Inband. They had to change it to Auto.

**Xponder1** · 04-07-2009 05:36 PM

Originally Posted by ptrowski

Which is great since we switched to Inband but now the Voipo voicemail can't be checked from my Voipo line. Support mentioned some IVR's would not work but surely I can check my voicemail, correct?

Only out of curiosity (and to make some conversation) could you please explain what you mean by "we switched to inband". The voicemail not working without proper DTMF tones makes since. I am fuzzy on the whole inband thing.

**VOIPoTim** · 04-07-2009 05:47 PM

Yeah that's the main reason we don't use inband by default when someone asks about DTMF. So far we've still only had 4 complaints about it that I know of.

Sorry, you should have been told about VM upfront with it when you requested move to inband. The voicemail system isn't currently compatible with it.

You'll be able to check it using the remote access number 832-838-7000 but it requires AVT/RFC8322 for checking it from the VOIPo line.

**ptrowski** · 04-07-2009 08:16 PM

I guess I will reprogram our voicemail buttons on the phones to call that number. Thanks Tim.

**dcurrey** · 04-08-2009 06:29 AM

Off the wall idea but just set line 1 for inband. Leave line 2 on auto. Just when you wife calls always answer line 1. Always check voicemail with line 2.

**ptrowski** · 04-08-2009 06:48 AM

Originally Posted by dcurrey

Off the wall idea but just set line 1 for inband. Leave line 2 on auto. Just when you wife calls always answer line 1. Always check voicemail with line 2.

I might try that, but I think that she just wants to pick up the phone and check VM. I understand that certain IVR's would have issues like a bank, etc. Just not the Voipo vm. So is Inband and auto pretty much the two choices?

**usa2k** · 04-08-2009 06:49 AM

Originally Posted by dcurrey

Off the wall idea but just set line 1 for inband. Leave line 2 on auto. Just when you wife calls always answer line 1. Always check voicemail with line 2.

You are a genius!

BTW, I *almost* never hear tones. To call the wife, I use DTMF for reaching her extension. Its usually a handy test location for me too. Never known a DTMF issue with any provider I have had.

**ptrowski** · 04-08-2009 06:57 AM

Originally Posted by usa2k

You are a genius!

BTW, I *almost* never hear tones. To call the wife, I use DTMF for reaching her extension. Its usually a handy test location for me too. Never known a DTMF issue with any provider I have had.

Me neither which is why I was surprised. It also seems to be PAP2 specific as it only happens with the PAP2 from Voipo, not the GS502 from Voipo or the VT PAP2 and GS. Very odd.

**dcurrey** · 04-08-2009 07:00 AM

Originally Posted by ptrowski

I might try that, but I think that she just wants to pick up the phone and check VM. I understand that certain IVR's would have issues like a bank, etc. Just not the Voipo vm. So is Inband and auto pretty much the two choices?

Pap2 also have AVT and INFO. Never have seen them used by any voip provider so my guess is they won't work.

Also I don't know if voipo tried to change DTMF Tx Mode to strict. Options are strict and normal. Viatalk has it set to strict and I still get them once in a while. Voipo setting is not listed in the config file so I assume they use default. Would have to look up what the default is.

I get about the same amount of DTMF sounds with both companies. So its either set the same or doesn't really matter.