Quote Originally Posted by VOIPoTim View Post
Current phone/chat support hours are Mon-Fri 9AM-7PM Central. This was a change made a few weeks ago from 9-9 because we just weren't getting enough support volume after 7PM to justify it. Things have stabilized a lot and support volume is about 20% of what it used to be a few months ago, so we were only seeing some nights 1-2 support calls per hour. 7PM seemed to be where things tapered off into that, so we cut it there.
One reason I think we see the sharp drop in support calls after 7PM Central is that most of our customer are in Eastern/Central.

Here is our current customer breakdown based on billing info:

Eastern: 51%
Central: 28%
Mountain: 4%
Pacific: 17%