now in-band DTMF doesn't work with voipo voicemail?

[VOIPoTim]

I've had an issue for nearly 2 months now that has yet to be solved (#MBS-475699).

On both of my voipo lines, key presses are sometimes missed, sometimes repeated both when dialing numbers (7 or 10 digit) and when entering account numbers, SSN, or anything else to an IVR system.

Frustrating, to say the least.

This ticket was no longer open and had notes that you were contacted to let you that the tech working on it had determined it was likely either the phone or house wiring. It doesn't sound like that happened, so I'm not sure where the breakdown was there.

I'll have someone double check again today, but according to the notes they've tried every possible DTMF setting possible on the adapter so that means it basically has to be the phone or the house wiring since it "repeats" DTMF digits no matter what setting is used.

Either way, I'll have another Tier II tech check on it and update, but based on notes, it doesn't sound like there's much else we can do.

If that's the case and you'd like to choose an alternate service that uses a different device, we can extend our guarantee.