Service is down

[ptrowski]

I agree with the above. This looked like some sort of catastrophic failure that caused V panel, the forums, The website and the service itself to fail. I started reading about it on broadband reports about 8am this morning.

That was what I was wondering. Nothing worked at all.

[gbh2o]

FWIW Tim, PBXes reported my 25262xxxx founders residential trunk down ( for more than 10 minutes) at 0813 and that it was restored at 0907.

[tritch]

Glad it's up again. One thing that concerns me with this outage is that it seems to show that all methods failed simultaneously: incoming call routing, voicemail and simul ring, which I currently have enabled. There is a single point of failure for all three? That doesn't make me happy. I can put up with a few short outages if they go to voicemail and/or are forwarded.

Olaf, you make a very good point. Everything going down is not good....not good at all....not even failover.

[Russell]

Olaf, you make a very good point. Everything going down is not good....not good at all....not even failover.

Unfortunately, for me the wife discovered from work that our number was disconnected / no longer in service. This was after she attempted making a call from home earlier in the morning. Not good from a WAF standpoint.

[Russell]

Tim,

Could you confirm the duration of this outage (I'm showing 02:33:51am-09:07:12am) and will you be issuing refunds for the outage minutes?

Sam

Quite frankly I don't think refunds are needed - as little as most of us are paying for the service.

[kbuck320]

Agreed. No refunds necessary. Or, take whatever money you'd think should be refunded and pour it into making sure this never happens again.

[Xponder1]

Quite frankly I don't think refunds are needed - as little as most of us are paying for the service.

This ^. We do not need a refund. If you can not deal with a little down time you need a pots line.

[burris]

This ^. We do not need a refund. If you can not deal with a little down time you need a pots line.

Not only do I agree with you, but even POTS has problems.

About 3-4 days ago, my friends, knowing my background, call me whenever anything goes crazy with their phone service. These are people who wouldn't think of VOIP. I tried..
Sure enough, ATT/BellSouth was having problems where calls would not connect. It was short lived, but I did not see hundreds of posts anywhere complaining or asking for a 10 cent refund..

[ptrowski]

Not only do I agree with you, but even POTS has problems.

About 3-4 days ago, my friends, knowing my background, call me whenever anything goes crazy with their phone service. These are people who wouldn't think of VOIP. I tried..
Sure enough, ATT/BellSouth was having problems where calls would not connect. It was short lived, but I did not see hundreds of posts anywhere complaining or asking for a 10 cent refund..

I think Bellsouth has been out of beta a bit longer than Voipo.

[Xponder1]

Not only do I agree with you, but even POTS has problems.

About 3-4 days ago, my friends, knowing my background, call me whenever anything goes crazy with their phone service. These are people who wouldn't think of VOIP. I tried..
Sure enough, ATT/BellSouth was having problems where calls would not connect. It was short lived, but I did not see hundreds of posts anywhere complaining or asking for a 10 cent refund..

I switched from AT&T to COX for internet after my neighbor destroyed my drop by having our fence redone and they refused to come fix it for 2 weeks. Oh, and dont bother with asking for credit for time w/o service because they just lie to you and you never get anything.