Simul Ring Problem

[VOIPoTim]

Not for me. I turned off the New 'Find Me'. That's the only way I can get VM to stay disabled. Auto Answer on or off makes no difference.

Hope I don't have to choose between Sim-Ring and Mandatory VM.

I know what you're saying, but the reason it is like it is is that when "time out" is hit from the number of seconds/destinations the user configures, where should we send the call if not to VM when there's no answer and no where to go?

Since the Find Me cycles through your VOIPo phone then external ones, when the list of numbers to try runs out, there's no where else left for it to go when the timeout is reached if the main phone didn't answer it (and an answering machine comes on).

If we just drop the call, some users on the other end may hear ringing then when the time out his a fast busy when it drops, so we didn't want users to start thinking that was a service issues. We thought about failover, but again users may not want all their unanswered calls going to failover.

Any other ideas for handling it?

[voipoh]

Impressive! Immediate response from the top. Like your corp philosophy.

I think it should be treated as any un-answered call without VM enable. That's the way it was before. Your system have a default time out for un-answered calls.

Let's follow this through.
VM off Sim-Ring off.
Un-answered calls get terminated by system after a pre-determined time out.

VM off Sim-Ring on Un-answered calls go to VM
The way it is now VM is mandatory with Sim-Ring.

Again, thanks for the quick response.

[sal]

This may work (stealing from my previous provider, it worked well). Don't ask, don't tell.

For Ring All (simul ring):
Disable Ring time on both. If I don't have VM on both, it will just ring and ring. Caller will give up after sometime. If one phone has VM it will pick up after pre-set rings (either cell phone VM, home answering machine or VOIPo VM).

For Ring in Order (find me):
Disable Ring time on the last leg (external #2). This will give caller the rings forever on the last leg until giving up. See above (simul ring).

One more thought on Ring in Order:
When this is chosen, only one external # blank shows up with an "Add more" button. Once the "Add more" button is pressed, 2nd external # blank shows up. Also the Ring time on 1st external # becomes available. And on and on. In this sequential fashion, the ring time on last leg is always disabled. VOIPo line Ring time should always be enabled in Ring in Order.