Private Calls coming through....

[Montano]

Thanks Brandon, I'll make the change.

The calls coming through are shown as 'Private Number'.

[VOIPoBrandon]

Thanks Brandon, I'll make the change.

The calls coming through are shown as 'Private Number'.

The display of what is coming through is completely unrelated to the actual "status" of the call. The reason we provide the following three options:

A) Do not block private calls (do nothing)
B) Block Calls "Marked" as Private <-- the call must SPECIFICALLY be marked as private in order for us to block this call.
C) Block All Unknown Calls <--- blocks all calls that are marked as private, or not marked as private, but appear private, i.e. from header containing "Private", "Unknown", "Restricted", "Anonymous", etc....

The reason we give option B) is because some people wish to block private calls however unfortunately not all carriers and depending on who is calling you send the data differently when it reaches our network, i.e. for an intended public call it may come through as public, however have a from name of "Private", or it may even come through as something like "Private Detective", which option C) will flag and pick this up as a private call, unless the call is specifically marked as NOT Private, this also could occur in other scenarios similar to this. Also a carrier may send us a call marked as public yet intended private and they simply change the From header, yet not specifically mark the call as private, and vice versa.

In any regard you may imagine how carriers may deliver calls in a non-standard fashion requiring us to give different options to handle these calls.