Important Renewal Information

[VOIPoTim]

It's hard to believe that it's been nearly a year now since VOIPo service has been available to the public. Many of you with annual plans have started renewing now and we wanted to clarify a few things regarding Residential Freedom renewals.


Automatic Renewal

Your account will automatically be renewed on its anniversary. To check your renewal date, please login to vPanel and navigate to the Billing tab.

$50 Renewal Discount - All Annual Customers

As a "Thank You" to our customers for their support during our first phase of launch, we've applied a $50 renewal discount to your all annual accounts from 2008 and 2009 which will automatically be applied when your account renews on its anniversary.

As a result, your annual account will automatically renew on its anniversary at $149 instead of the standard $199 pricing.

The flat rate regulatory recovery fee which covers USF contributions, various taxes/fees, and E911 service of $36 still applies.

This brings your total discounted renewal price with taxes/fees to $185.


Early Renewal Special - $99/1 Year OR $175/2 Years

For a limited time, we are also allowing users to renew early at our current new customer promotional pricing which offers 12 months of service at $99 or 24 months of service for $175.

In order to take advantage of additional years at the new customer promotional pricing, simply login to your vPanel and navigate to Billing - Promotions.

--The early renewal must be done at least 7 days prior to your renewal date.--

This is a limited time special and is subject to end at any time.


Founders Plan Renewals

If you were a BETA tester that ordered a Founders Plan at launch, your account will renew automatically at the original Founder's Plan rate as it was not a limited time promotional rate. There is no need for you to renew early.


Cancellations

If you do not wish to renew, you must cancel your account prior to the renewal date.

Cancellations cannot be postdated and are instantaneous at http://voipo.com/cancel. Remember that upon cancellation you must return VOIPo provided equipment to avoid a non-returned equipment fee of $49.95 per the Terms of Service.

If you are porting a number out, the port must be complete before disconnecting service. When an account is canceled, we disconnect the number with our CLEC partner and disconnected numbers are not able to be ported out or immediately reassigned.


Billing Information

If your billing information is no longer accurate, please login to vPanel and navigate to the Billing tab and update it so valid information is available when your account renews in order to avoid service interruptions and to prevent any chance of a phone number disconnection if a payment fails.


Questions

If you have any other questions, please feel free to contact billing@voipo.com for assistance. Once again, thank you for a fantastic year and your continued confidence for years to come.