Voipo Down ?

**walletless** · 10-08-2009 12:54 AM

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period

**burris** · 10-08-2009 06:55 AM

Originally Posted by walletless

I am still having this issue even after moving to central01 server. I am not sure what is causing this, but it is VERY intermittent. The phone worked all day since afternoon (when I switched to central01), but now again I get no dialtone and no incoming calls (as of 11:50pm PST 10/7/09). I have opened a support ticket (TQA-598294), but am very dissapointed overall with the service reliability. I have even lowered my rating on dslreports.com

May be just 4 people are experiencing this problem, but it really does not help my when I am among those 4. I am looking at other service options now, but unfortunately, my number porting request from viatalk is complete, and VOIPo now has my number.. because of this, I cannot cancel my VOIPo service within the 30-day trial period

When trying a new service, a good practice would be to first test the service for a month...before porting your number...to be sure the service is satisfactory for you. Then...ask for a port..
I think there were some BYOD people among those 4 who had a problem.

For me, I've been around since the beta days, and except for some glitches typical of every VOIP provider on the planet..as well as a blip on occasion from the POTS world..my service has been fantastic.
I don't remember the last time my wife complained. That is the acid test.

**fisamo** · 10-08-2009 08:17 AM

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet.

That approach usually isn't the best one for intermittent problems...

**walletless** · 10-08-2009 12:03 PM

Originally Posted by fisamo

@walletless--

Out of curiosity, which adapter do you have? I'm sure that support will work you through all configuration/provisioning issues that could be contributing to your problem. If you have one of the Linksys RT31P2 adapters, consider connecting directly to the modem (if you don't already)--see if this resolves the issue. If you have a PAP, can you put it in DMZ as a test? I'm generally less than optimistic about DMZ solving the issue, but with the PAP not having a LAN port, your only other option is to make it your sole connection to the internet.

That approach usually isn't the best one for intermittent problems...

RT31P2. Unfortunately, my home wiring makes it very inconvinient for me to keep the ATA connected directly to the modem. I will have to keep the setup the way it is.

**fisamo** · 10-08-2009 02:03 PM

Surely rewiring your home is a trivial exercise as a part of troubleshooting your VoIP service... {/sarcasm}

I'm not sure what options support has to monitor individual users' devices when they have frequent reports of misbehavior (such as this), but if there's such an option you should request it. That may point out where the failure is occurring. I usually don't like to jump to the "Replace the TA" solution as an early troubleshooting plan, but maybe you would be better served with a PAP2T. Of course, you could always dig your spare PAP2T out of the closet (doesn't everybody have at least one?) and put the BYOD sip credentials on it to see if it will stay connected to the sip-byod server. I don't know how often you make international calls--outgoing int'l calls are not allowed on the BYOD server.