An AWESOME feature request....

[SpuriBib73]

Is there a way to request a change in your actual username? In any case, just wondered.

[VOIPoJustin]

Is there a way to request a change in your actual username? In any case, just wondered.

If you have an express account (where you picked your username from the start), then you certainly can -- simply submit a quick ticket to our support team at support@voipo.com. Conversely, all Residential Services have pre-set usernames that can not change.

[tylerscell1]

Is there a way to request a change in your actual username? In any case, just wondered.

Yes just email support@voipo.com and it will submit a ticket and support should fix it withen 24 hours

[MisterEd]

Yes just email support@voipo.com and it will submit a ticket and support should fix it withen 24 hours

I tried that and they told me we are stuck with the phone number.

[VOIPoBrandon]

I tried that and they told me we are stuck with the phone number.

There are different account types, in our residential offering -- the primary phone number on your account is your username. In our other offerings such as Express -- you can choose a custom username.

[MisterEd]

There are different account types, in our residential offering -- the primary phone number on your account is your username. In our other offerings such as Express -- you can choose a custom username.

I don't have the EXPRESS, I must have the LOCAL connection. Maybe that explains my problems.


Uh, what's "express."

[fisamo]

"Express" is the local forwarding-only number. With an Express account, you can order a phone# with 300 incoming minutes for $5/mo (or $36/yr)--calls to this number are forwarded to any PSTN number or a SIP address. No outgoing minutes come with this service plan.

[MisterEd]

"Express" is the local forwarding-only number. With an Express account, you can order a phone# with 300 incoming minutes for $5/mo (or $36/yr)--calls to this number are forwarded to any PSTN number or a SIP address. No outgoing minutes come with this service plan.

So it's basically a virtual number without needing voip service. Interesting option and reasonably priced.

[VOIPoBrandon]

I don't have the EXPRESS, I must have the LOCAL connection. Maybe that explains my problems.


Uh, what's "express."

Express is a forwarding service where you can purchase Toll Free Numbers, Local Numbers, or Fax Numbers individually and point them to a phone number, sip address, registration, or email (In the scenario of Fax Number). It is a pay per usage based service.