Billing Policies - Payments, Suspensions, Disconnections, and More.

[VOIPoTim]

We have been auditing all billing very thoroughly lately in preparation for the move to our new billing system. As part of that, we are tightening up our billing policies regarding suspensions/disconnections. In order to maintain our low prices, billing has to be very tight to limit any losses since there is a large amount of fraud and non-payment with any VoIP service. Nearly all of these policies are not new but have been loosely enforced in the past.

Invoices - Due Upon Receipt

All invoices are due upon receipt since all VOIPo services are billed in advance. We do not send you an invoice to pay later like traditional landline service.

If you have a credit card on file, we will automatically charge your card when new invoices are generated.

As an example, if you order a monthly account on 7/1, the payment made at the time of ordering covers from 7/1 - 8/1 and the invoice on 8/1 covers from 8/1 - 9/1.

All invoices are due upon receipt.

PayPal

We understand that some customers need to use PayPal, but keep in mind that we do not officially offer any kind of non-recurring billing. If you cancel your PayPal automatic payment and do not have a credit card on file, you must make sure that your invoices are paid on time. Remember all invoices are due upon receipt.

We do not recommend PayPal except as a last resort as you will need to monitor it to make sure your payments are made on time to avoid risking suspension/disconnection. We cannot automatically charge PayPal or modify the amounts PayPal sends in automatic payments so if the correct payment is not made, your account will be flagged as past due.

If you have a credit card on file, we will automatically charge your card when new invoices are generated.

7 Days Past Due - Account Suspension

At 7 days past due, the account will be suspended. All incoming and outgoing calls will fail. At this time a $5 late fee will be added to the unpaid invoice.

14 Days Past Due - Number Disconnected

At 14 days past due, we will disconnect the number with our carrier and permanently remove the account. Once disconnected it is highly unlikely that we will be able to reactivate the number or that it will be able to be ported out.

Late Fees

A $5 late fee will be added to any unpaid invoice which is 7 days past due and causes the account to be suspended.

This late fee must be paid before any service can be reactivated and our representatives are not authorized to waive this fee for any reason.

Unable to Pay/Payment Assistance

If you are unable to pay an invoice due to financial difficulties, it is important that you contact billing@voipo.com and let us know when you would be able to make the payment so that we can discuss an extension before the invoice is 7 days past due and account suspended.

We are willing to work with customers to extend payment dates in most circumstances for temporary financial difficulties as long as it's not happening every single month and as long as it is done BEFORE an account is suspended.