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Thread: Wrong caller id

  1. #1
    Join Date
    Mar 2009
    Posts
    513

    Default Wrong caller id

    Call from home VOIPO phone. Wrong caller-id showing up on my display at work.
    In the morning when there were issues, I was attempting to make test calls and out of the 4 test calls, one had the (same) wrong caller-id.
    Russell

  2. #2
    Join Date
    Dec 2008
    Posts
    200

    Default Re: Wrong caller id

    This has happened for me few times before. I ended up creating a ticket and they notify the upstream carrier.

  3. #3
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Wrong caller id

    Quote Originally Posted by sr98user View Post
    This has happened for me few times before. I ended up creating a ticket and they notify the upstream carrier.
    Just tried two test calls to work. First call showed the same consistent wrong number. Second call came as Unknown. A co-worker of mine has VOIPo and when he calls his number at work (we all have individual lines) he sees the exact same number for caller id (same consistent wrong number) that I do.
    Russell

  4. #4
    Join Date
    Dec 2008
    Posts
    200

    Default Re: Wrong caller id

    VOIPo said they are passing the correct caller id info. But somehow the carrier connecting the long distance call is not sending the info correctly. For me, the behavior was not seen for all calls. Just some calls.

  5. #5
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Wrong caller id

    This (wrong caller-id) seems to have started relatively recently.
    Russell

  6. #6
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Wrong caller id

    In my case, all calls were local, and the wrongly-passed CID number was local, but a different rate center than mine or the number I was calling. (e.g. a Raleigh number was shown, but my voipo number is in Apex, I was calling Durham)...

    Edit to add: Haven't seen the problem in several days.

  7. #7
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Wrong caller id

    Quote Originally Posted by fisamo View Post
    In my case, all calls were local, and the wrongly-passed CID number was local, but a different rate center than mine or the number I was calling. (e.g. a Raleigh number was shown, but my voipo number is in Apex, I was calling Durham)...

    Edit to add: Haven't seen the problem in several days.
    Mine are all in the RDU area too. Just tried calling work and it showed up as Unknown.
    Russell

  8. #8
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Wrong caller id

    Are the first 6 digits of the number 919-424? If so, send me a PM with the rest of the number, if you'd like to know if it's the same number. (Not sure if that will help with the troubleshooting on Voipo's end.)

  9. #9
    Join Date
    Mar 2009
    Posts
    513

    Default Re: Wrong caller id

    424-6412 is what I and my co-worker see.
    Russell

  10. #10
    Join Date
    Feb 2007
    Posts
    801

    Default Re: Wrong caller id

    Exactly the number I saw. Did you ever call that number? I haven't.

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