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Thread: Call Reference in Call Logs

  1. #1
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    Default Call Reference in Call Logs

    In call logs, if you click on a phone number, a window with additional information pops up.

    In this window one of the pieces of information you will now see is a "Call Reference". This is an ID within VOIPo's system to identify the call.

    If you have a problem call, VOIPo can look it up using this Call Reference and see a "trace" of the call which shows its full path info our network and what happened with it. These traces are stored for all calls for 7 days.

    Example Call Reference: HOUMGC0120091111195153034318@209.244.63.16

    When reporting problem calls, it will be helpful if you include this Call ID with your ticket so we can find the exact call rather than scheduling a time for you to reproduce it.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  2. #2
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    Thumbs up Re: Call Reference in Call Logs

    Very cool Tim. Easy to cut&paste.


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  3. #3
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    Thumbs up Re: Call Reference in Call Logs

    Very cool Tim. Easy to cut&paste.

    Since it contains your home network IP NAT address, I suspect its likely nothing people should post on this forum for security reasons.


    Using VOIPo services since February 2007
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    Using VoIP devices since 12-2002
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  4. #4
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    Default Re: Call Reference in Call Logs

    Quote Originally Posted by usa2k View Post
    Very cool Tim. Easy to cut&paste.

    Since it contains your home network IP NAT address, I suspect its likely nothing people should post on this forum for security reasons.
    That IP is actually the remote gateway that delivered the call to us, so it should be safe.

    Like in that one, it was "HOUMG" for a Houston Media Gateway on a Level3 IP.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  5. #5
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    Default Re: Call Reference in Call Logs

    Hmmm, I see "da3b2be3-9a356700@<PAP2T-IP>"


    Using VOIPo services since February 2007
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  6. #6
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    Default Re: Call Reference in Call Logs

    Quote Originally Posted by usa2k View Post
    Hmmm, I see "da3b2be3-9a356700@<PAP2T-IP>"
    Outgoing call?
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  7. #7
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    Default Re: Call Reference in Call Logs

    I see some numbers @192.168.27.xx which is an IP address of a Level 3 media gateway. Maybe a coincidence your home network uses the same internal IP's as Level 3 is showing?

  8. #8
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    Default Re: Call Reference in Call Logs

    All outgoing calls are showing the PAP2 internal IP address

    All incoming calls are showing the Media gateway. In my case it is a Level 3 IP address.

  9. #9
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    Default Re: Call Reference in Call Logs

    Quote Originally Posted by VOIPoTim View Post
    Outgoing call?
    Yes outgoing.


    Using VOIPo services since February 2007
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    Using VoIP devices since 12-2002
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  10. #10
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    Default Re: Call Reference in Call Logs

    OK.

    I checked and it's the IP the call came to us from, so it's a media gateway if incoming and the device IP if outgoing, so yeah be careful about posting them publicly since shows your IP if outgoing.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

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