Call Reference in Call Logs

[VOIPoTim]

In call logs, if you click on a phone number, a window with additional information pops up.

In this window one of the pieces of information you will now see is a "Call Reference". This is an ID within VOIPo's system to identify the call.

If you have a problem call, VOIPo can look it up using this Call Reference and see a "trace" of the call which shows its full path info our network and what happened with it. These traces are stored for all calls for 7 days.

Example Call Reference: HOUMGC0120091111195153034318@209.244.63.16

When reporting problem calls, it will be helpful if you include this Call ID with your ticket so we can find the exact call rather than scheduling a time for you to reproduce it.

[usa2k]

Very cool Tim. Easy to cut&paste.

[usa2k]

Very cool Tim. Easy to cut&paste.

Since it contains your home network IP NAT address, I suspect its likely nothing people should post on this forum for security reasons.

[VOIPoTim]

Very cool Tim. Easy to cut&paste.

Since it contains your home network IP NAT address, I suspect its likely nothing people should post on this forum for security reasons.

That IP is actually the remote gateway that delivered the call to us, so it should be safe.

Like in that one, it was "HOUMG" for a Houston Media Gateway on a Level3 IP.

[usa2k]

Hmmm, I see "da3b2be3-9a356700@<PAP2T-IP>"

[VOIPoTim]

Hmmm, I see "da3b2be3-9a356700@<PAP2T-IP>"

Outgoing call?

[usa2k]

Outgoing call?

Yes outgoing.

[scott2020]

I see some numbers @192.168.27.xx which is an IP address of a Level 3 media gateway. Maybe a coincidence your home network uses the same internal IP's as Level 3 is showing?

[sr98user]

All outgoing calls are showing the PAP2 internal IP address

All incoming calls are showing the Media gateway. In my case it is a Level 3 IP address.

[scott2020]

All outgoing calls are showing the PAP2 internal IP address

All incoming calls are showing the Media gateway. In my case it is a Level 3 IP address.

I am byod so I don't see the IP address of my server on this side. Sorry for throwing any confusion!