Call Reference in Call Logs

[Xponder1]

Sounds great. Should make things much easier for support.

[scott2020]

All outgoing calls are showing the PAP2 internal IP address

All incoming calls are showing the Media gateway. In my case it is a Level 3 IP address.

I am byod so I don't see the IP address of my server on this side. Sorry for throwing any confusion!

[TFlap]

Very cool feature. Thanks, Tim.

[MacGyverLabs]

FANTASTIC troubleshooting tool! Nice, guys!

[myvoip07]

Very cool feature. It also shows caller id info.. sweet.

[Xponder1]

I thought this was great but then I had a issue last night and provided 3 of them and they still message me back asking for the number I called *sigh*. It was not a number I call on a regular basis so whats the point lol.

"What is the number you were dialing out to? I'd like to set a customer route for this number and see if that makes a difference on the calls. Thank you"

So does it not log the phone numbers?

[VOIPoJustin]

So does it not log the phone numbers?

Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.

[Xponder1]

Typically examinations of specific calls are handled by Tier II Support, and the phone number is certainly logged. As this is a new update to troubleshooting methodology, some of our Support Staff may not yet be fully acclimated to the new protocol.

Shoot me a private message with the Ticket ID and I'll take a look for you personally. Our apologies for any confusion.

Thanks for clearing that up. I just sent you a pm.