In call logs, if you click on a phone number, a window with additional information pops up.

In this window one of the pieces of information you will now see is a "Call Reference". This is an ID within VOIPo's system to identify the call.

If you have a problem call, VOIPo can look it up using this Call Reference and see a "trace" of the call which shows its full path info our network and what happened with it. These traces are stored for all calls for 7 days.

Example Call Reference: HOUMGC0120091111195153034318@

When reporting problem calls, it will be helpful if you include this Call ID with your ticket so we can find the exact call rather than scheduling a time for you to reproduce it.