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Thread: What is this new "Call Reference ID:" when a number is selected from the call history

  1. #1
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    Question What is this new "Call Reference ID:" when a number is selected from the call history

    What is this new "Call Reference ID:" when a number is selected from the call history?

  2. #2
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    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  3. #3
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    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by VOIPoTim View Post
    Thanks!! you really are a "Man with a plan"

  4. #4

    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by rx100 View Post
    Thanks!! you really are a "Man with a plan"
    My problem with this feature is that, for most numbers in Call Histoy, the Caller ID identified (name/company) is omitted and all we get is the phone number and the reference ID. Not good. I'd rather have the Caller ID name if we have a choice.

    Peace,
    Gene

  5. #5
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    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    I see, both CID number, CNAM name, and Reference ID.

    I'd show an image of an incoming one but the site says my jpg file is not valid


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  6. #6

    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by usa2k View Post
    I see, both CID number, CNAM name, and Reference ID.

    I'd show an image of an incoming one but the site says my jpg file is not valid
    Some do, but most don't show the CNAM name for either of my two residential lines. That it works for you doesn't mean it's consistent. Obviously it's not.

    Peace,
    Gene

  7. #7
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    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Sounds like a ticket is needed.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  8. #8

    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by usa2k View Post
    Sounds like a ticket is needed.
    I was thinking the feature is still under construction, so maybe it's not consistent.

    But if the VOIPo folks think I should, I will.

    Peace,
    Gene

  9. #9
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    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by Gene Steinberg View Post
    Some do, but most don't show the CNAM name for either of my two residential lines. That it works for you doesn't mean it's consistent. Obviously it's not.

    Peace,
    Gene
    Gene,

    With the new Call History -- Caller-ID Name / Information will only show up on Incoming calls to you, it will not look up numbers upon clicking on them. So if the phone number had any CNAM information to collect then it should be there, again on incoming calls. If you have any specific examples you would like me to look at, simply PM me the Call-ID of a call you are referencing without CNAM that should have CNAM showing. Thanks!

  10. #10

    Default Re: What is this new "Call Reference ID:" when a number is selected from the call his

    Quote Originally Posted by VOIPoBrandon View Post
    Gene,

    With the new Call History -- Caller-ID Name / Information will only show up on Incoming calls to you, it will not look up numbers upon clicking on them. So if the phone number had any CNAM information to collect then it should be there, again on incoming calls. If you have any specific examples you would like me to look at, simply PM me the Call-ID of a call you are referencing without CNAM that should have CNAM showing. Thanks!
    A couple sent that did, as I recall, have CNAM info.

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