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Thread: Strange happening

  1. 12-03-2009 01:48 PM #1
    roehrle
    roehrle is offline Member
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    Jan 2009
    Location
    Edgewater Park NJ
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    84

    Default Strange happening

    When the phone rings and I answer on line one I get a busy signal yet I can answer it on line two.
    Any suggestions on what to do ??
    Bob
    Edgewater Park NJ
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  2. 12-03-2009 02:15 PM #2
    fisamo
    fisamo is offline Senior Member
    Join Date
    Feb 2007
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    801

    Default Re: Strange happening

    Open up your call logs in vPanel, and get the call Reference ID by clicking on either the From or To number of the call that 'went to busy'. Submit a support ticket that includes that call reference ID so Voipo can investigate the issue.
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  3. 12-03-2009 02:47 PM #3
    VOIPoJames
    VOIPoJames is offline Support Supervisor
    Join Date
    Jan 2009
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    17

    Default Re: Strange happening

    Quote Originally Posted by roehrle View Post
    When the phone rings and I answer on line one I get a busy signal yet I can answer it on line two.
    Any suggestions on what to do ??

    Inconsistencies between line 1 and line 2 are almost exclusively a result of NAT / Firewall settings local to your router. Have you setup any port forwarding specific to the VOIPo traffic? Any recent hardware or firmware changes?

    Feel free to drop a support ticket in if any issues persist.
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