Any plans for FAX support?

**SingleBbl** · 12-11-2009 03:43 PM

If I'm reading your website correctly, Voipo does not have support for FAX. ooma, however, does.

http://www.ooma.com/support/knowledg...x-machine-ooma

Can you tell me if Voipo is planning to add FAX support?

**usa2k** · 12-11-2009 04:34 PM

http://www.voipo.com/fax-to-email.shtml

Free file-2-FAX outbound with Residential.
VoIP is not a good FAX medium.
VOIPo does the smart thing and offers an alternative.

Some stubborn customers have used FAX successfully in spite of it being very ISP dependent.

**SingleBbl** · 01-12-2010 11:14 AM

Originally Posted by usa2k

VoIP is not a good FAX medium.

That's interesting ... near as I can tell from reading the ooma forums it's working just fine for them.

Originally Posted by usa2k

VOIPo does the smart thing and offers an alternative.

It's not really much of an alternative if it only works one way.

**tylerscell1** · 01-12-2010 11:37 AM

VoIP if i am correct is VOICE over IP so your lucky they are offering fax service in general... Im not sure about your question... Sounds like what happens is beyond there control...

VOIPoJustin · 01-12-2010 12:26 PM

We offer both standalone toll-free and local POTS-based electronic fax service, as a separate Express Product (this includes unlimited incoming and outgoing faxing).

Additionally, we offer outgoing fax functionality (within vPanel) as an included feature with all VOIPo Residential Accounts. Incoming fax service can be secured from within a users Residential control panel for an additional cost.

Lastly, as others have stated we do not officially support faxing over VOIPo Residential Service due to inherent issues with faxing over VoIP in general. With that said, many of our users have physical fax machines connected to their VOIPo hardware and function without any issues (we just refrain from offering support).

**frvrngn** · 01-29-2010 01:03 PM

I tried fax with Vonage for years. Horrible! I tried machines from every manufacturer, went through multiple "fixes" and some would work occasionally. I could usually get 1-2 pages to go through 75-80% of the time. Anything more then that would result in communication errors of some sort.

I do use Voipo's premium fax service now and am very pleased with it. Most of my faxing can be done via email now, but on the occasion I do need access to an actual POTS fax machine, their service works perfectly.

**johndavid** · 02-02-2010 03:32 PM

This is good to know, sounds like it is possible

**Brooke Lynn** · 02-09-2010 11:41 PM

This may come as a silly ques, but I currently have phone service through the cable company's modem, so I assume it's voip. I rarely fax (approx 7x/yr), but when I do I've never encountered a problem. Is it fair for me to expect the same results with voipo?

**VOIPoTim** · 02-09-2010 11:48 PM

Originally Posted by Brooke Lynn

This may come as a silly ques, but I currently have phone service through the cable company's modem, so I assume it's voip. I rarely fax (approx 7x/yr), but when I do I've never encountered a problem. Is it fair for me to expect the same results with voipo?

No all VoIP networks are different and won't function the same. Faxing over VoIP is never guaranteed but may work in ideal network conditions. VoIP networks are designed for voice, so faxing just isn't going to be 100% on a voice only network.

**ronsyevens** · 06-24-2010 08:33 PM

Originally Posted by VOIPoTim

No all VoIP networks are different and won't function the same. Faxing over VoIP is never guaranteed but may work in ideal network conditions. VoIP networks are designed for voice, so faxing just isn't going to be 100% on a voice only network.

FAXing over VoIP networks doesn't work. You can sometimes arrange things so a fairly high percentage of FAXes get through OK. You can occassionally create setups that work 100% of the time. These are rare and unrepeatable setups. You need to use a proper FAX over IP protocol, such as T.38, to achieve consistent reliable FAXing across IP networks.

FAX, and other modem applications, operating over VoIP channels are quirky, and unreliable. This will not get better over time. It will get worse. In general, the more sophisticated the equipment gets in trying to make speech work smoothly, the worse it behaves for modems. In the near term (i.e. until all data applications are native IP applications) store and forward protocols, and protocols tailored to reasonably conveying modem data across an IP channel are the only way to achieve consistent results.

Ron Stevens