What is the correct action to take?

[usa2k]

In testing the Beta Reseller account, where do you prefer feedback?

Types of feedback

• Reseller Page issues
• User Control Panel issues
• Phone call issues
• Phone feature issues

Types of reporting methods

• IM to VOIPoTim
• IM to someone else?
• Submit a ticket

An example of an "issue"

• Assigning a phone number to a Full Service account (Adding Virtual)
• Canceling that same phone number.

Result: Virtual number still shows in the User account.

[fisamo]

Personally, I'd like to see general reports (omitting sensitive details) in the forum so I can know what to look out for and what's been tested. Until there's a "reseller support" option, I don't see tickets as viable, but I don't think Tim wants to be swamped with PM's, either. I'm sure we'll get some more details soon.

[usa2k]

If this forum was locked down, then general reports would be beneficial.
And private info omitted like you said.

I am not keen on sharing general details that let non-resellers into the rougher edges of a beta experiment.

• It would be good if there were a private forum.
• Also a forum with one-on-one threads between a beta tester and support staff.

On DSLR, all these forums are between a user and specific company staff member.
The Direct Support => Comcast Support is one I've used. Anybody can see the headings, but not the actual posts, unless to are the original poster.

Just trying to think of the best way to have advice heard, and ask for help

• without tying up the boss
• or random support staff.

By hands on trial and error, I've found plenty to talk about!

[fisamo]

Fair enough.

This part of the forum, though, is password-protected. Tim could always change the password and send it to resellers via PM.

Or, he could open a Reseller Support forum (configured to only allow access to reseller account-holders...

(Hint, hint)

[VOIPoTim]

http://forums.voipo.com/showthread.p...newpost&t=1877

I posted in a new thread and made it a sticky.

[usa2k]

Excellent! Thanks Tim.