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Thread: What is the correct action to take?

  1. #1
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default What is the correct action to take?

    In testing the Beta Reseller account, where do you prefer feedback?

    Types of feedback

    • Reseller Page issues
    • User Control Panel issues
    • Phone call issues
    • Phone feature issues


    Types of reporting methods

    • IM to VOIPoTim
    • IM to someone else?
    • Submit a ticket

    An example of an "issue"

    • Assigning a phone number to a Full Service account (Adding Virtual)
    • Canceling that same phone number.

    Result: Virtual number still shows in the User account.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  2. #2
    Join Date
    Feb 2007
    Posts
    801

    Default Re: What is the correct action to take?

    Personally, I'd like to see general reports (omitting sensitive details) in the forum so I can know what to look out for and what's been tested. Until there's a "reseller support" option, I don't see tickets as viable, but I don't think Tim wants to be swamped with PM's, either. I'm sure we'll get some more details soon.

  3. #3
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Default Re: What is the correct action to take?

    If this forum was locked down, then general reports would be beneficial.
    And private info omitted like you said.

    I am not keen on sharing general details that let non-resellers into the rougher edges of a beta experiment.

    • It would be good if there were a private forum.
    • Also a forum with one-on-one threads between a beta tester and support staff.


    On DSLR, all these forums are between a user and specific company staff member.
    The Direct Support => Comcast Support is one I've used. Anybody can see the headings, but not the actual posts, unless to are the original poster.

    Just trying to think of the best way to have advice heard, and ask for help

    • without tying up the boss
    • or random support staff.

    By hands on trial and error, I've found plenty to talk about!


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


  4. #4
    Join Date
    Feb 2007
    Posts
    801

    Default Re: What is the correct action to take?

    Fair enough.

    This part of the forum, though, is password-protected. Tim could always change the password and send it to resellers via PM.

    Or, he could open a Reseller Support forum (configured to only allow access to reseller account-holders...

    (Hint, hint)

  5. #5
    Join Date
    Feb 2007
    Location
    Irvine CA
    Posts
    1,542,128,044

    Default Re: What is the correct action to take?

    http://forums.voipo.com/showthread.p...newpost&t=1877

    I posted in a new thread and made it a sticky.
    Timothy Dick
    Founder/CEO
    VOIPo.com

    Interact with VOIPo: Twitter, Facebook

  6. #6
    Join Date
    Feb 2007
    Location
    Michigan
    Posts
    2,220

    Thumbs up Re: What is the correct action to take?

    Excellent! Thanks Tim.


    Using VOIPo services since February 2007
    Beta Tested the VOIPo Reseller Plan.
    A happy VOIPo Residential Customer

    Using VoIP devices since 12-2002
    Companies I've tried
    iConnectHere|Vonage|BroadvoxDirect|Vonage|Packet8| VOIPo
    VOIPo is a keeper!


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